Loading Events

« All Events

  • This event has passed.

Online Event – Problem Management: Lunch & Learn

19 June, 1:00 pm - 2:00 pm

Free

Nibble on your sandwiches and learn how Computacenter and Brillio solved the “problem” issue…

Computacenter will entertain us with their story to “Go Proactive” A few years ago, we found that our Problem Management had slipped into a predominantly reactive focus. Customer demands of time-driven fixes and updates meant that we had little time left to be truly proactive. Join us as we share our journey of how we are changing that focus into being proactive.

Brillio win the prize for intriguing title presenting “Problem Management and the Golden Eggs.” Telling us how you can use Problem Management to keep your goose alive and grow your wealth. They ask does your business suffer real pain from outages? Are support staff constantly fire-fighting? Is there a lack of ownership of underlying problems? Is there no real understanding of why incidents are happening? If any of the above questions resonate, this session will provide a robust methodology to help your Problem Management practice be successful.

Presenters

Marida Lotz-Henning – Group Process Owner –  Computacenter – A few years ago, we found that our Problem Management had slipped into a predominantly reactive focus. Customer demands of time-driven fixes and updates meant that we had little time left to be truly proactive. Join me as I share the journey of how we are changing that focus into being proactive.

Neville Hughes – Senior Consultant, Enterprise Service Management Practice – Brillio – Problem Management and the Golden Eggs. How you can use Problem Management to keep your goose alive and grow your wealth?  Does your business suffer real pain from outages? Are support staff constantly fire-fighting? Is there a lack of ownership of underlying problems? Is there no real understanding of why incidents are happening? If any of the above questions resonate, this session will provide a robust methodology to help your Problem Management practice be successful.

Delivery Platform

This event will be delivered using Microsoft Teams.

PeopleCert ITIL CPD Points

itSMF UK members will automatically earn 1 ‘Community’ ITIL CPD points for attending this event – more details available here.

How much does it cost?

This event is FREE for all itSMF UK members.

If you are not yet an itSMF UK member, you’ll be shown the individual member annual fee once you click on register now – or you can find out more about membership by clicking here.

Please register using the link below and access details will be sent to you 48 hours before the webinar start date.

 

REGISTER NOW!

remote

Details

Date:
19 June
Time:
1:00 pm - 2:00 pm
Cost:
Free
Event Categories:
, ,
Event Tags:

Venue

Online Delivery

Organiser

itSMF Events Team
Phone
+44 (0)118 918 6500
Email
events@itsmf.co.uk
View Organiser Website