Member Meet-up – Manchester
The event will provide an opportunity for members to gather with other practitioners to share experiences, listen to guest speakers, and discuss key service management issues. It will also feature a brief itSMF UK update.
10 events found.
Events
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Co-operative Group, Federation House Federation House, 2 Federation Street, Manchester, Manchester, United Kingdom
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Masterclass – Knowledge Management (KCS)
etc.venues Victoria 1 Drummond Gate, Pimlico, London, London, United KingdomJoin us for an introduction to Knowledge-Centred Service (KCS®) - an emerging best practice for knowledge management that integrates the creation and maintenance of knowledge into the problem solving process.
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Masterclass – Major Incident Management
etc.venues Marble Arch Garfield House, 86 Edgware Road, LondonDiscover how to create a flexible major incident process that restores service as quickly as possible; what you need to be doing in order to avoid stress and chaos, and effectively deal with any major incident that arises; plus much more in our dedicated Major Incident Management masterclass.
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SMtech forum – Cloud Management
America Sqaure Conference Centre 1 America Square, 17 Crosswall, London, London, United KingdomMany product vendors have launched new toolsets to support cloud computing more effectively, but as ever there remain many questions to consider in choosing the best solutions. FREE to attend, let us help you find the ideal partner to solve your business needs.
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Masterclass – Business Information Management (BiSL)
Village Hotel Club (Manchester Ashton) Pamir Drive, Ashton-Under-Lyne, Manchester, United KingdomImplementing streamlined and holistic information management systems is essential to the smooth delivery of modern businesses’ interconnected services. Learn how to transform the way an enterprise manages its data – with the mission to enhance business performance and value.
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SIG Focus Day – ITIL 4 & Problem Management
Waitrose Conference Centre Bracknell Willoughby Road, Bracknell, Berkshire, United KingdomThe aim of our focus day is to pull together enough content to write a white paper “Problem Management and ITIL 4 – the transition”. During the day we will precis the key areas of ITIL 4 and consider how problem management might both add value to and derive value from the latest guidance.
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Masterclass – IT4IT Simulation
Fujitsu Services, Baker Street 22 Baker Street, London, London, United KingdomThis simulation is a powerful way to stimulate a new way of thinking within the IT Organisation. It helps employees better understand how to improve their own way of working from where they are now (traditional Service Management) towards a more END to END Service Management approach.
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Masterclass – Software Asset Management
etc.venues Marble Arch Garfield House, 86 Edgware Road, LondonThis masterclass will super-charge your understanding of SAM, and provide plenty of learning points for you to implement in your organisation. It will highlight the value of processes within SAM, including some bad-case scenarios providing attendees with some serious food for thought.
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Member Meet-up – Edinburgh
The University of Edinburgh Argyle House, 3 Lady Lawson Street, Edinburgh, United KingdomThe event will provide an opportunity for members to gather with other practitioners to share experiences, listen to guest speakers, and discuss key service management issues. It will also feature a brief itSMF UK update.
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Masterclass – IT Service Continuity Management
etc.venues Marble Arch Garfield House, 86 Edgware Road, LondonIT Service Continuity Management (ITSCM) addresses the gaps in the traditional disaster recovery approach by introducing layers of resilience that provide higher levels of protection. Attend this masterclass to understand how to fine-tune your organisation's approach to IT resiliency.
