Since its introduction a little over two years ago, ITIL 4 has pushed back the boundaries for service management, offering a broad new focus on stakeholder value, high-velocity IT, and digital and IT strategy, with the Service Value Chain and Guiding Principles at the heart of the guidance. This Service Management Forum brings together some of the leading members of the AXELOS team to share their insights into the next steps with ITIL 4.
Discover how to create a flexible major incident process that restores service as quickly as possible; what you need to be doing in order to avoid stress and chaos, and effectively deal with any major incident that arises; plus much more in our dedicated Major Incident Management masterclass.
This meeting will focus on how organisations do Service Management which will take the form of a Q&A session with a panel of invited SMEs.
The Digital Transformation Simulation offers a unique opportunity to experience the next generation of IT enterprise business simulations. This event is a highly immersive, virtual, single player strategy simulation that engages and educates individuals at scale.
Join Rob Akershoek for this webinar which is about creating an overall blueprint for your new digital operating model, defining the value streams (and end-to-end processes), tooling landscape and roles and responsibilities (and skills) you need to create a digital ready organisation.
itSMF UK are delighted to welcome Matt Hall from Quilter and Stin Mattu from Upland Software as the presenters for our next online Member Meet-up event. Facilitated by Member Group Chair Chris Kingsbury, this interactive event will focus on Knowledge Management.
Following productive discussions on building a catalogue of Frameworks, Standards and Bodies of Knowledge, this Strategy and Planning CoP meeting will open the floor up to discuss which topics we focus on for the remainder of 2021.
The itSMF UK Leadership Council is an initiative to bring together senior service management professionals from our member organisations, to discuss issues of common concern and help develop strategic guidance for the service management community.
This meeting is to discuss the current look of the community, review the feedback collated and agree our next key topic of discussion that will take place in the September.
Our Community has set a full agenda of interesting topics, following on from the work to establish a Catalogue of Framework, Standards and Bodies of Knowledge.
Ground Floor South
Burford House
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Tel: +44 (0) 118 918 6500
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