This simulation is a powerful way to stimulate a new way of thinking within the IT Organisation. It helps employees better understand how to improve their own way of working from where they are now (traditional Service Management) towards a more Agile Service Management approach.
As the Strategy and Planning Community of Practice has agreed to develop a catalogue of Frameworks, Standards, Bodies of Knowledge and Methodologies this session will review a second draft with members.
This will be an interactive session covering topics such as: Is ITIL or your framework of choice still working for you? Has ITIL ever really worked? Can Enterprise Service Management really benefit your organisation or is just too difficult to make happen?
Providing great customer service in a technical environment demands a unique blend of skills – it’s not enough simply to possess the technical know-how. This masterclass aims to create the genuine willingness and desire to do the best for each customer, however challenging the situation!
All too often, individuals move into management roles with minimal guidance in how to get things done through the teams they are expected to manage and motivate. This masterclass addresses some of the skills, behaviours and strategies required to motivate and manage a team.
We will be taking the opportunity to review the activities and lessons learned over the last 3 months so that the focus and format best aligns with the community requirements.
This meeting is a Community catch up discussing previous workshop, next steps and collaborating with other CoP's
HMRC recently embarked on the largest EMEA public sector deployment of ServiceNow! During this webinar they will discuss how they established and then maintained an 'Out of the Box' methodology and the benefits of doing so with respect to supporting their ITSM Strategy and ITIL 4 alignment.
This masterclass will explore how to improve an existing service catalogue, or get started with a new one. We will discuss what a service catalogue is, why you need one, what the benefits are, and ensure that you take away the knowledge you need to achieve success in your organisation.
The itSMF UK Leadership Council is an initiative to bring together senior service management professionals from our member organisations, to discuss issues of common concern and help develop strategic guidance for the service management community.
Ground Floor South
Burford House
Leppington
Bracknell
Berks RG12 7WW
Tel: +44 (0) 118 918 6500
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