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SM Forum – Taking ITIL 4 to the next level

13 July, 2021, 10:00 am - 1:15 pm



Since its introduction a little over two years ago, ITIL 4 has pushed back the boundaries for service management, offering a broad new focus on stakeholder value, high-velocity IT, and digital and IT strategy, with the Service Value Chain and Guiding Principles at the heart of the guidance.

This Service Management Forum brings together some of the leading members of the AXELOS team to share their insights into the next steps with ITIL 4, helping ITSM professionals to capitalise on the more advanced levels and to assess their own ITIL maturity.

Reaching Everest Base Camp with ITIL 4

Luis Ribero, EMEA Brand Manager, AXELOS
Offering a compelling account of his personal conquest of Everest, Luis explains how the dimensions, principles, and service value chain of ITIL 4 offer the perfect tool-set for planning and delivering a physical expedition, managing the incidents, partners and resources along the way. His account offers a tantalizing example of the potential for ITIL-based enterprise service management outside traditional IT.

Lessons from two Decades of Tool Implementations

Akshay Anand, ITSM Product Ambassador, AXELOS
Akshay has previously had a long career with systems integrators and corporate ITSM departments, implementing tools such as Remedy, ServiceNow, and CA USM for companies around the world. Drawing on (often painful) experiences, Akshay will share 4 “do” and 4 “don’t” lessons that can help you think about how to invest in self-service, automation, and customer experience for sustainable success.

The ITIL Maturity Model

Roman Zhuravlev, Product Development Manager, AXELOS
In an exciting new presentation, ITIL 4 architect Roman Zhuravlev explores the ITIL Maturity Model. He’ll reveal what it tells us about our service management practices, and how we can use it to increase our value to the business and compare our own level of maturity with that of other organisations.

Panel discussion: where next with ITIL?

Adam Griffith, Akshay Anand and Phil Hearsum, AXELOS
Reflect on the content of the previous sessions and share your own thoughts on enterprise service management.

Plus an extra opportunity for those who can stay…

Join AXELOS Product Manager Vicky Hunt for a focus group session to help shape the future of ITIL.


Delivery platform

This online event will be delivered using the Zoom platform – you can test your compatibility here.

How much does it cost?

Places are available to itSMF UK members and non-members for FREE.



13 July, 2021
10:00 am - 1:15 pm
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Online Delivery


itSMF Events Team
+44 (0)118 918 6500
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