IT Service Continuity Management (ITSCM) addresses the gaps in the traditional disaster recovery approach by introducing layers of resilience that provide higher levels of protection. Attend this masterclass to understand how to fine-tune your organisation's approach to IT resiliency.
Many organisations struggle to incorporate innovative tech smoothly within core and legacy ICT environments. This event explores how to manage technology capabilities and align them with strategic business goals where innovation is an imperative.
With presentations from organisations such as the Bank of England, BAE Systems, Danske Bank, Vocalink Mastercard, the Home Office, HM Land Registry, Johnson & Johnson, the Economist Group and OVO Energy, we can guarantee the best-quality networking experience in the business.
At PSMA19 we will be celebrating the hard work, dedication, and innovation that ITSM professionals have shown throughout the year. Take a look at the award categories, award nominees, ticket cost, and sponsorship cost here.
Empowering frontline support staff to do more, whilst reducing their workload seems like an oxymoron. Doing so means empowering them with greater Knowledge to fulfil a greater number of tasks whilst significantly reducing MTTR across a breadth of Incidents.
Everything is Problem Management - or should be! Problem Managers have frequently been the poor relations in ITSM, given an impossible task with few resources to work. This masterclass will show you how to add value in the most difficult of circumstances!
Providing great customer service in a technical environment demands a unique blend of skills – it’s not enough simply to possess the technical know-how. This masterclass aims to create the genuine willingness and desire to do the best for each customer, however challenging the situation!
The event will provide an opportunity for members to gather with other practitioners to share experiences, listen to guest speakers, and discuss key service management issues. It will also feature a brief itSMF UK update.
Improve IT operations in terms of quality, speed, and cost; influence customer perceptions of IT 'value' by demonstrating a commitment to improving services; and enhance IT service provider reputation and drive greater customer satisfaction by undertaking Continual Improvement best practice.
This masterclass will explore how to improve an existing service catalogue, or get started with a new one. We will discuss what a service catalogue is, why you need one, what the benefits are, and ensure that you take away the knowledge you need to achieve success in your organisation.
Ground Floor South
Burford House
Leppington
Bracknell
Berks RG12 7WW
Tel: +44 (0) 118 918 6500
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