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Webinar – Automate Network Operations. Shift-Left. Empower Service Management.

November 27, 2019, 1:00 pm - 2:00 pm

Empowering frontline support staff to do more, whilst reducing their workload seems like an oxymoron. Doing so means empowering them with greater Knowledge to fulfil a greater number of tasks whilst significantly reducing MTTR across a breadth of Incidents.

Join Barclay Rae and Patrick Malaperiman to explore how this can be achieved through shifting-left, automation and greater visibility.


Patrick Malaperiman, Vice President EMEA
Patrick joined NetBrain in October 2018 as VP of EMEA, where he focuses on continued expansion of the company’s market presence in Europe and capitalising on the organisation’s industry-leading network automation offering. Patrick has extensive experience in international sales leadership roles, having previously lead EMEA sales at Twilio and as VP Emerging Markets & Channels at ServiceNow where he focused on driving growth through partners across the region. He is based in Oxfordshire, United Kingdom.

Barclay Rae
Board Member of itSMF UK and Service Management Consultant since 1994, Barclay is part of ITIL4 Lead Author Team, lead editor ITIL4 CDS, ITIL Practitioner co-author, SDI associate and auditor as well as SDC standards co-author.

Event Sponsor

Today, more than 2,300 of the world’s largest enterprises and managed services providers use NetBrain to automate network documentation, accelerate troubleshooting, and strengthen network security—while integrating with a rich ecosystem of partners. NetBrain is headquartered in Burlington, Massachusetts, with offices in Sacramento, California; Munich, Germany; London, the United Kingdom; Toronto, Canada and Beijing, China.

How much does it cost?

This event is FREE for all itSMF UK members and non-members.

Please register using the link below and access details will be sent to you 48 hours before the webinar start date. A recording of the webinar will be available 24 hours after the live event.



November 27, 2019
1:00 pm - 2:00 pm
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itSMF Events Team
+44 (0)118 918 6500
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