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Masterclass – Supporting Emerging Tech in ITSM & TOGAF

November 14, 2019, 9:30 am - 4:30 pm

Many organisations invest heavily in innovation and aspire to adopt the added value of emerging technologies like Artificial intelligence and Machine learning, in practice they struggle to incorporate it smoothly or timeously within core and legacy ICT environments.  The emergence of powerful data-driven technologies/solution that can drive efficiency improvements, cost and resource savings (for instance in automation and increased capabilities or personalisation of services to humans) are being introduced to the market for use by large businesses.

It is observed once a business case is identified that part of the challenge lies in the disconnect between the frameworks and processes used to manage ICT and aligning it with strategic business goals where innovation is an imperative. Conversely, the innovators face challenges with developing flexible variants of products that can be easily integrated within complex ICT environments.

To help you better understand:

  • What can AI and ML do for us
  • How it works alongside common frameworks
  • How to measure and audit innovation


What will it involve?

In this one-day interactive event we will cover:

  • AI and ML what is it and what can it do for me
  • Common Frameworks and where the gaps are
  • Why we need to fix them
  • How to put this into practice

Attendees are welcome, and encouraged, to bring their own real-world scenarios for discussion if they are comfortable with sharing them.

What are the key benefits of attending?

Benefits include, but are not limited to:

  • Clear objectives on how to adapt current IT governance with emerging technology
  • Promote a more proactive approach to modern innovation
  • Build a stronger audit capability that matches business goals
  • Gain better alignment of traditional IT, Innovation and business

Why do I need to adopt innovation?

In the future, the pace of change will outstrip our ability to manage, measure and improve the services we deliver based on best practices alone.  This requires a paradigm shift in how we manage technology-enabled business services to meet the needs of our business customers.

Explore how to manage technology capabilities and align them with strategic business goals where innovation is an imperative.

How much does it cost?

Places are available to itSMF UK members for £295.00 + VAT. 

Not yet a member? You’ll be shown a price of £460 + VAT which includes an ‘Individual’ level annual membership.  To find out about other membership levels, benefits and costs please click here.


Please contact the office on 0118 918 6500 to discuss an on-site running of this event.


November 14, 2019
9:30 am - 4:30 pm
Event Categories:


itSMF Events Team
+44 (0)118 918 6500


etc.venues Marble Arch
Garfield House, 86 Edgware Road
London, W2 2EA
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