Member Meet-up – Belfast
November 29, 2019, 9:30 am - 1:00 pm
Our next FREE member meet-up event for the Northern Ireland region will take place at the Allstate NI offices in Belfast on 29th November. The event will be Problem Management themed and provide an opportunity for members to gather with other practitioners to share experiences, listen to guest speakers, and discuss key service management issues. It will also feature a brief itSMF UK update.
Hosted by John Jenkins, Allstate NI and itSMF UK Regional Chair for Northern Ireland, the morning will be facilitated by Andrew Vermes, a Senior Consultant at Kepner-Tregoe who works daily with major technology clients on improving problem management processes.
Who is it for?
All itSMF UK members.
Agenda
| Time | Session |
|---|---|
| 09:00 - 09:30 | Registration & Refreshments |
| 09:30 - 09:40 | Introduction & itSMF Update. John Jenkins, Allstate NI and itSMF UK Regional Chair |
| 09:40 - 10:30 | How Incident Management is a Problem Management issue (when to intervene, when not). Andrew Vermes, Kepner Tregoe |
| 10:30 - 11:20 | Starting a move to proactive Problem Management (easy things to do, what to avoid, measurement). Andrew Vermes, Kepner Tregoe |
| 11:20 - 12:10 | Reaching the behaviour tipping point (culture - a model of behaviour and motivation). Andrew Vermes, Kepner Tregoe |
| 12:10 - 13:00 | Lunch & Networking |
How much does it cost?
This event is FREE for all itSMF UK members.
If you are not yet an itSMF UK member, you’ll be shown the individual member annual fee once you click on register now – or you can find out more about membership by clicking here.
REGISTER NOW!
Belfast