Webinar – Getting started with the ITIL 4 Extension Modules
Roman Zhuravlev will provide an introduction to the two ITIL 4 Extension Modules announced towards the end of 2021.
Free
10 events found.
Webinar Events
Events
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Online Delivery
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Webinar – How to increase customer adoption of digital tool and portals
Online DeliveryThis webinar discusses elements of UX/CX design, customer journey mapping and experience management, as well as how to ensure that your portal is successful.
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Webinar – Work Life Balance in Major Incidents
Online DeliveryThere are plenty of models for operating a Major Incident team. And no single right answer. This webinar looks at different support scenarios and shows how you can make the best decisions for your company.
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PSMA22: your awards questions answered
Nominations are now open for this year’s awards – further details here – and all entries need to be registered by the end of June. If you are considering making a nomination […]
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Webinar – The CAB is Dead. Long Live the CAB.
Online DeliveryFor many organisations, the CAB is the source of endless frustration with change management. Join us for a discussion that will change the way you think about the CAB.
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Webinar – The Tangible and Intangible Value of the Ineffable DevOps
Online DeliveryDevOps is weird. It's hard to pin down yet it has proven to be valuable. This webinar explores what it is and isn't, and the kind of value that organisations get out of the investment.
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Webinar – Migrating HSBC’s Incident and Major Incident Management processes to ServiceNow
Online DeliveryIn this webinar, HSBC’s Global Head of Incident Management Andrew Skinner explains why the bank undertook this ground-breaking project, the roles that their partners and stakeholders played, the lessons learned along the way, and the benefits achieved.
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Webinar – IT4IT 3.0: Designed for Managing Digital
Online DeliveryThis webinar provides an overview of version 3.0 launched this October which can be used to streamline and automate IT value streams and mature your digital operating model.
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Webinar – 2023 Business Simulation Launch
Online DeliveryWorking with our simulation partner GamingWorks, we are delighted to expand the range of events available to members for free during 2023. This webinar explores the benefits of business simulation events and provides an overview of each simulation and the relevant target audience.
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Webinar – The best kept secret in Business & IT alignment? The COBIT goals cascade!
Online DeliveryThe COBIT goals cascade is the best kept secret in the I&T industry today. In this highly informative webinar, we will explore the customisation and creation of a goals cascade using a case study and create a customised mapping that unleashes the power of goals cascading.
Free
