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Bringing the two worlds of Service Desk and ITIL together, this webinar will reflect on BT Enterprise's journey over the last 2 years in getting these practices under one umbrella with great success.
Free
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Webinar Events
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This session focuses on the critical value component of “Alignment”, extracted from the acclaimed book, “The V*A*L*U*E Formula”, which introduces and explains a fundamental model to help organisations maximise their stakeholder value.
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This webinar looks at the elements of service management that can help to develop long term success and quality, with key tips on how to develop and ensure that these are built in to transformation projects as well as BAU. This will also include experience management, people and culture, management and leadership, metrics and analysis, and service governance.
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