Join us on 18th March at 12:00 for our next Member Forum with the Chair and Board of itSMF UK, where we will outline our current activities and strategy and provide you with an opportunity to have your say as a member.
When we improve our own homes, we are deeply invested in the outcome. Decisions about vision, budget, disruption, sustainability and long-term value feel very real because we live with the consequences every day. This session uses the contrast between major house renovation and ongoing home improvement to explore a familiar challenge in IT Service Management: the tension between large, transformational programmes and incremental, continual improvement.
Join us for this exclusive event hosted by Defence CoP Chair Simon Powell and a guest speaker. Together, they will discuss why the CoP has been reimagined, how it aligns with modern defence priorities, and what it means for MOD teams, prime contractors, suppliers, integrators, and consultants.
Explore the future of the IT service desk with Barclay Rae and Mark Temple from AI-driven evolution to 24/7 student support at the University of Glasgow.
AI is already beginning to reshape how IT service teams operate; from automation and diagnostics to knowledge management, incident resolution, and customer experience. The real question for service organisations isn’t whether AI is coming, but whether we’re ready for it.
Join us for an insightful Lunch and Learn session from DEFRA where we focus on how to effectively report and communicate the activities, outcomes and value of Service Design and Transition.
AI is already beginning to reshape how IT service teams operate; from automation and diagnostics to knowledge management, incident resolution, and customer experience. The real question for service organisations isn’t whether AI is coming, but whether we’re ready for it.
AI is already beginning to reshape how IT service teams operate; from automation and diagnostics to knowledge management, incident resolution, and customer experience. The real question for service organisations isn’t whether AI is coming, but whether we’re ready for it.
Whether you're just starting to explore automation or looking to expand its impact, this session will offer perspectives to help you think more strategically about its role and your service ecosystem.
Once our controls are in and running, then we may feel that we are managing our assets and reaching compliance. But how do we get to that point? What leadership should we be providing and how do we communicate with our leaders?
FREE for itSMF UK members, join us for a line-up of ITSM practitioners presenting ITIL case studies and deep-dive practice views. Settle into your seat at the British Motor Museum, network with other attendees, and join us on a journey of service management improvement with speakers from Bupa, The Salvation Army, Vodafone and PeopleCert.
17 September, 09:30 – 16:30