Service management as a profession is often overlooked alongside more familiar job choices. As the function that manages the delivery of IT services (and increasingly other business services) to customers, […]
Transitioning from a military career to civilian life can be daunting. Delving into the crucial topic of Mental Wellness during this challenging process, this event is designed to provide valuable insights and support to those facing this significant life change.
The service management market is in flux as certification bodies compete for dominance, and various best practices are under scrutiny. Join us to discusses the result of a seven-month project that conducted research with CXO leaders in large organisations and thought leaders in the service and experience management community.
In this session, the CoP will explore the exciting deliverables the community hopes to achieve, share some exciting news and discuss potential opportunities for the group.
On International Woman's day, join the conversation and be part of the movement towards empowerment and inclusion of woman in the ITSM workplace.
Come and join your peers for this in-person member meet up event where we'll see real-world examples of Asset Management, Major Incident Management and Enterprise Service Management from itSMF member organisations – lessons learned and ideas to take away guaranteed.
Richard Horton is Service Management Lead at NIHR CRNCC. He implemented an ISO27001 Information Security Management System in 2017 and has been improving it ever since. People outside IT sing its praises, hence running this session. Richard will present and have supporting input from people outside IT on what it feels like to be on the receiving end.
Join us on 27th March at 12:00 for our next Member Forum with the Chair and Board of itSMF UK, where we will outline our current activities and strategy and provide you with an opportunity to have your say as a member.
Join a panel of ITSM professionals from CGI who will share their stories of how they have formed their careers in (or involving) Change Management.
In this session we will discuss with a panel of experts who have all had hands on experience of managing major incidents. We will look at techniques for limiting the impact of incidents when they occur.
FREE for itSMF UK members, join us for a line-up of ITSM practitioners presenting ITIL case studies and deep-dive practice views. Settle into your seat at the British Motor Museum, network with other attendees, and join us on a journey of service management improvement with speakers from Bupa, The Salvation Army, Vodafone and PeopleCert.
17 September, 09:30 – 16:30