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When everyone “owns” the service, nobody really does. This sharp, hands-on itSMF workshop strips away comforting theory and tackles accountability where it actually breaks in complex, multi-supplier SIAM environments.
Free
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Member Meet-ups and Communities of Practice
Events
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Ahead of International Women’s Day, Join the itSMF UK Women in ITSM Community at the Bombay Sapphire Distillery on 5th March for a day dedicated to making time for YOU. In the hustle and bustle of daily life, it’s easy to forget to prioritise ourselves – but this day is all about taking a step back and investing in your own development and growth in our industry.
Free
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Join us for an insightful Lunch and Learn session exploring how to implement effective governance in Service Design and Transition without slowing down delivery. As organisations adopt more agile and iterative ways of working, the challenge becomes finding the right balance between design and assurance, speed and flexibility.
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Join us on 18th March at 12:00 for our next Member Forum with the Chair and Board of itSMF UK, where we will outline our current activities and strategy and provide you with an opportunity to have your say as a member.
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When we improve our own homes, we are deeply invested in the outcome. Decisions about vision, budget, disruption, sustainability and long-term value feel very real because we live with the consequences every day. This session uses the contrast between major house renovation and ongoing home improvement to explore a familiar challenge in IT Service Management: the tension between large, transformational programmes and incremental, continual improvement.
Free
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