Online Masterclass – Problem Management
Problem Managers are often given an impossible task and few resources. This masterclass focuses on how top Problem Managers ensure their teams work efficiently, even with limited resources.
£295
10 events found.
Online Events
Events
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Online Delivery
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Online Masterclass – Re-imagining the CAB
Online DeliveryThis interactive masterclass will provide practical guidance on the techniques and approaches that can be used to define change authorities and ensure that the right people and right approaches are used within those change authorities.
£295 -
Online Event – AI in Incident Management: Detect earlier. Diagnose faster. Resolve smarter – Lunch & Learn
Online DeliveryAI is already beginning to reshape how IT service teams operate; from automation and diagnostics to knowledge management, incident resolution, and customer experience. The real question for service organisations isn’t whether AI is coming, but whether we’re ready for it.
Free -
Webinar – From IT support to enterprise nerve centre: ESM is the CIO’s AI-era edge
Online DeliveryThis webinar explores how CIOs can move beyond traditional IT management to become true enterprise technology leaders in an AI-driven world. Drawing on insights from Snowflake CIO Mike Blandina, we’ll examine how Enterprise Service Management can position technology as the central nervous system of the business. Join us to learn how strategic ESM enables governance, responsible AI, and measurable business outcomes—without falling into the trap of “imposter ESM.”
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Online Masterclass – Service Catalogue
Online DeliveryA service catalogue is a key element in the development of successful digital services and service management. This is a multi-level approach to defining the expectations and a joined up services provided and is a key element in planning and modelling for transformation and success.
£295 -
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Service Design & Transition CoP – From manual to meaningful: Embedding automation in Service Design and Transition
Online DeliveryWhether you're just starting to explore automation or looking to expand its impact, this session will offer perspectives to help you think more strategically about its role and your service ecosystem.
Free -
Online Event – AI in Knowledge Management: Turning knowledge into intelligence support – Lunch & Learn
Online DeliveryAI is already beginning to reshape how IT service teams operate; from automation and diagnostics to knowledge management, incident resolution, and customer experience. The real question for service organisations isn’t whether AI is coming, but whether we’re ready for it.
Free -
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Introduction to ITSM – Part 1
Online DeliveryDesigned for apprentices, graduates and those moving into ITSM for the first time, attendees will be able to understand best practice for key areas in ITSM, how they work together, and most importantly what each practice needs to do for them all to work cohesively to provide ultimate value for the customer.
£99 -
Online Event – AI in Change Management: Using AI to support safer, smarter change – Lunch & Learn
Online DeliveryAI is already beginning to reshape how IT service teams operate; from automation and diagnostics to knowledge management, incident resolution, and customer experience. The real question for service organisations isn’t whether AI is coming, but whether we’re ready for it.
Free -
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Service Design & Transition CoP – Designing with Clarity: Service Blueprinting in Action
Online DeliveryThis session will highlight how service blueprinting supports the creation of robust Service Design Packages, helping to ensure that services are not only designed for users but are also operationally sound and supportable.
Free
