Online Masterclass – Problem Management
Problem Managers are often given an impossible task and few resources. This masterclass focuses on how top Problem Managers ensure their teams work efficiently, even with limited resources.
£295
10 events found.
Online Events
Events
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Online Delivery
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Online Masterclass – Major Incident Management
Online DeliveryMajor incidents are unforgiving. Under pressure, even experienced ITSM professionals can find themselves caught in chaotic bridges, competing priorities, unclear information flows, and escalations that accelerate faster than root causes emerge.
This online masterclass provides a proven, structured, real-world approach to managing major incidents with clarity, consistency and confidence, powered by the four core KEPNERandFOURIE™ analytical processes.£295 -
Online Masterclass – Re-imagining the CAB
Online DeliveryThis interactive masterclass will provide practical guidance on the techniques and approaches that can be used to define change authorities and ensure that the right people and right approaches are used within those change authorities.
£295 -
Online Event – AI in Incident Management: Detect earlier. Diagnose faster. Resolve smarter – Lunch & Learn
Online DeliveryAI is already beginning to reshape how IT service teams operate; from automation and diagnostics to knowledge management, incident resolution, and customer experience. The real question for service organisations isn’t whether AI is coming, but whether we’re ready for it.
Free -
Webinar – From IT support to enterprise nerve centre: ESM is the CIO’s AI-era edge
Online DeliveryThis webinar explores how CIOs can move beyond traditional IT management to become true enterprise technology leaders in an AI-driven world. Drawing on insights from Snowflake CIO Mike Blandina, we’ll examine how Enterprise Service Management can position technology as the central nervous system of the business. Join us to learn how strategic ESM enables governance, responsible AI, and measurable business outcomes—without falling into the trap of “imposter ESM.”
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Online Masterclass – Service Catalogue
Online DeliveryA service catalogue is a key element in the development of successful digital services and service management. This is a multi-level approach to defining the expectations and a joined up services provided and is a key element in planning and modelling for transformation and success.
£295 -
Sector spotlight: AI and ITSM in Higher Education
Online DeliveryAI is opening up vast new opportunities for organisations across the board, but it has a distinct role to play in our universities. AI-based tooling can enhance decision making and support underlying administrative tasks in a whole variety of ways in areas such as change and incident management, while the emerging generation of chatbots offer greater productivity to academics, students and operational staff alike. This sector spotlight, sponsored by Freshworks, focuses on three universities that are taking AI in new and very exciting directions.
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Online Masterclass – Creating a Digital Management System
Online DeliveryWe will explore all the capabilities needed to design and implement a modern Digital Management System. You will learn how to blend DevOps, ITIL, and related practices into a holistic operating model that enables flow and continuous improvement.
£295 -
Service Design & Transition CoP – From manual to meaningful: Embedding automation in Service Design and Transition
Online DeliveryWhether you're just starting to explore automation or looking to expand its impact, this session will offer perspectives to help you think more strategically about its role and your service ecosystem.
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Online Event – AI in Knowledge Management: Turning knowledge into intelligence support – Lunch & Learn
Online DeliveryAI is already beginning to reshape how IT service teams operate; from automation and diagnostics to knowledge management, incident resolution, and customer experience. The real question for service organisations isn’t whether AI is coming, but whether we’re ready for it.
Free
