Webinar – An Introduction to Being a Service Architect
This webinar provides an overview of the role of a service architect, focusing on its scope and the skills required to do the job effectively.
Free
10 events found.
Online Events
Events
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Online Delivery
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Online Masterclass – Knowledge Management (KCS)
Online DeliveryJoin us for an introduction to Knowledge-Centred Service (KCS®) - an emerging best practice for knowledge management that integrates the creation and maintenance of knowledge into the problem solving process.
£295 -
Community of Practice – Strategy and Planning Meeting
Online DeliveryAn informal catch up and open discussion with Strategy and Planning chair and community members.
Free -
Webinar – Getting started with the ITIL 4 Extension Modules
Online DeliveryRoman Zhuravlev will provide an introduction to the two ITIL 4 Extension Modules announced towards the end of 2021.
Free -
Community of Practice – Management of Service Meeting
Online DeliveryWe will be looking at Benefits Management and if it is still required?
Free -
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Online Masterclass – IT Service Continuity Management
Online DeliveryIT Service Continuity Management (ITSCM) addresses the gaps in the traditional disaster recovery approach by introducing layers of resilience that provide higher levels of protection. Attend this masterclass to understand how to fine-tune your organisation's approach to IT resiliency.
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Online Masterclass – Digital Operating Model
Online DeliveryWe will discuss how to create a modern digital operating model. An interactive class providing the ingredients and recipe to define, create and transform your target operating model, ready to manage this new digital reality of delivering: better value, sooner, safer, happier and cheaper.
£295 -
Community of Practice – Joint event – ITSM Maturity Assessments
Online DeliveryEverything you’ve always wanted to know about process maturity assessments and IT Service Management, but were afraid to ask. The majority of us will have experienced a maturity assessment at some stage of our IT Service Management career. The assessment. The maturity score from 1 to 5. The report. Then what?
Free -
Online Masterclass – SAFe Simulation
Online DeliveryThis simulation is for managers and team leads to learn what SAFe is all about and how to use it and for employees who work in teams and want to learn how to apply SAFe principles in their own work.
Free -
Webinar – How to increase customer adoption of digital tool and portals
Online DeliveryThis webinar discusses elements of UX/CX design, customer journey mapping and experience management, as well as how to ensure that your portal is successful.
Free
