As ITSM practitioners how can we get started in identifying and progressing Continual Improvement opportunities and how best do we ensure we can demonstrate the business benefits delivered? Find out how here.
IT Service Continuity Management (ITSCM) addresses the gaps in the traditional disaster recovery approach by introducing layers of resilience that provide higher levels of protection. Attend this masterclass to understand how to fine-tune your organisation's approach to IT resiliency.
Following the recent creation of our Armed Forces Community of Practice, this online event explores both practitioner and corporate views, identifying the opportunities and challenges involved in making the move from the military world to Civvy Street.
In collaboration with multiple itSMF country chapters, this enlightening session - based upon in-depth research on the subject of “value” – explores the concept of value from multiple perspectives by Ken Wendle.
In this Sector Spotlight, we focus on cyber and other potential sources of major incidents and consider the best ways to protect our leading educational institutions going forward.
This simulation is a powerful way to stimulate a new way of thinking within the IT Organisation. It helps employees better understand how to improve their own way of working from where they are now (traditional Service Management) towards a more Agile Service Management approach.
This masterclass provides a foundation level understanding of human-centred design and IT service management. By the end of the event, delegates will be able to draw upon practical, actionable tools to ensure human-centred design values are being embedded in their workplace.
This event demonstrates the business value and positive impact of a DevOps approach. By helping to clearly communicate the DevOps case for change, it creates shared understanding and commitment towards Development and Operations working together as a high-performing team.
In collaboration with multiple itSMF country chapters, this is the 3rd instalment of the 'VALUE' webinar range. During this insightful, interactive and entertaining session Ken Wendle will focus on the critical value component of “Vision”.
Designed for apprentices, graduates and those moving into ITSM for the first time, attendees will be able to understand best practice for key areas in ITSM, how they work together, and most importantly what each practice needs to do for them all to work cohesively to provide ultimate value for the customer.
Ground Floor South
Burford House
Leppington
Bracknell
Berks RG12 7WW
Tel: +44 (0) 118 918 6500
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