Service Design and Transition CoP – The Benefits of Early Engagement for Service Design
Join this session to hear how you can apply the lessons and practical steps learnt at DWP to help strengthen your Service Design offering.
Free
10 events found.
Online Events
Events
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Online Delivery
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Online Masterclass – XLA Design
Online DeliveryThe focus for this masterclass is to help organisations understand what experience is, why it is important and key considerations when implementing experience measures/XLAs.
£295 -
SM Forum: Health & Wellbeing at Work
Online DeliveryFocusing on health and wellbeing at work is essential for maintaining a balanced and productive life. This event will focus on topics such as burnout recovery, menopause and mental health, and stress management techniques, all of which are crucial for anyone navigating the modern workplace.
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Webinar – ITIL in 2026 and beyond
Online DeliveryRoman will share an update on the future direction of ITIL in 2026 and beyond. He will explore how the framework is evolving to meet the needs of today’s digital‑first and AI‑enabled environment, ensuring it remains relevant, practical, and forward‑looking. Roman will also highlight how ITIL is being strengthened to provide a fully holistic, end‑to‑end operating model that reflects the way modern professionals and organisations collaborate, innovate, and co‑create value both now and in the years ahead.
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Introduction to ITSM – Part 1
Online DeliveryDesigned for apprentices, graduates and those moving into ITSM for the first time, attendees will be able to understand best practice for key areas in ITSM, how they work together, and most importantly what each practice needs to do for them all to work cohesively to provide ultimate value for the customer.
£99 -
Online Masterclass – Major Incident Management
Online DeliveryMajor incidents are unforgiving. Under pressure, even experienced ITSM professionals can find themselves caught in chaotic bridges, competing priorities, unclear information flows, and escalations that accelerate faster than root causes emerge.
This 2-day online masterclass provides a proven, structured, real-world approach to managing major incidents with clarity, consistency and confidence, powered by the four core KEPNERandFOURIE™ analytical processes.£295 -
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Women in ITSM Community Event
Bombay Sapphire Distillery Laverstoke Mill, London Rd, Whitchurch, BerkshireAhead of International Women’s Day, Join the itSMF UK Women in ITSM Community at the Bombay Sapphire Distillery on 5th March for a day dedicated to making time for YOU. In the hustle and bustle of daily life, it’s easy to forget to prioritise ourselves – but this day is all about taking a step back and investing in your own development and growth in our industry.
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Service Design and Transition CoP – Service Design Governance: Who, What, Where, When (and Why!)
Online DeliveryJoin us for an insightful Lunch and Learn session exploring how to implement effective governance in Service Design and Transition without slowing down delivery. As organisations adopt more agile and iterative ways of working, the challenge becomes finding the right balance between design and assurance, speed and flexibility.
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Webinar – Selling Experience Management and XLA to C-Level
Online DeliveryThis webinar outlines an approach for "selling" Experience Level Agreement (XLA) and other forms of Experience Management to C-level executives. XLAs are a newer approach to IT service management that emphasizes user experience and business impact, extending traditional Service Level Agreements (SLAs) that focus solely on technical and often irrelevant metrics.
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Online Event – Home Truths: Big Projects or Continual Improvement? – Lunch & Learn
Online DeliveryWhen we improve our own homes, we are deeply invested in the outcome. Decisions about vision, budget, disruption, sustainability and long-term value feel very real because we live with the consequences every day. This session uses the contrast between major house renovation and ongoing home improvement to explore a familiar challenge in IT Service Management: the tension between large, transformational programmes and incremental, continual improvement.
Free
