Join us for an introduction to Knowledge-Centred Service (KCS®) - an emerging best practice for knowledge management that integrates the creation and maintenance of knowledge into the problem solving process.
You may have heard this before, but there is truly no one on this planet who is EXACTLY like you. Nor is there another organisation which is EXACTLY like yours. Joining this session might just make a “difference” in your career.
Designed for apprentices, graduates and those moving into ITSM for the first time, attendees will be able to understand best practice for key areas in ITSM, how they work together, and most importantly what each practice needs to do for them all to work cohesively to provide ultimate value for the customer.
Co-creating value in organisations will help you understand how applying ITIL4 and value focussed Enterprise Service Management thinking to your organisation via a Community of Practice can enable you to co-create value for your colleagues, partners, and consumers.
Transitioning from a military career to civilian life can be daunting. Delving into the crucial topic of Mental Wellness during this challenging process, this event is designed to provide valuable insights and support to those facing this significant life change.
Why does “getting things done” seem so difficult at times? You seem to be making progress when all of a sudden so many things just get in the way! This session focuses on the critical value component of “Execution”
The service management market is in flux as certification bodies compete for dominance, and various best practices are under scrutiny. Join us to discusses the result of a seven-month project that conducted research with CXO leaders in large organisations and thought leaders in the service and experience management community.
This session focuses on the importance of synergy, the elusive power which comes from pulling the five value components together – and keeping them together through increased momentum.
This masterclass introduces Experience Level Agreements (XLAs) and uses interactive studies and exercises to nail down the concept of XLA, setting attendees on a solid path beyond ITIL, SLAs, and KPIs into a new perspective of XLAs and performance outcomes.
In the rapidly evolving world of technology, AI's prowess in software licensing and cloud subscriptions is transforming business landscapes. But, like any powerful tool, it comes with its own set of challenges.
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