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This event is designed for ITSM professionals either looking to get started with formal Asset and Configuration Management and Software Asset Management or looking to improve their existing efforts.
£295
35 events found.
Online Events
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Please join us for our initial meeting where we can discuss our existing Armed Forces Community, what we want to build, the outcomes we aim to produce and our initial ways of working.
Free
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In collaboration with multiple itSMF country chapters, this webinar introduces the back-to-basics model, concepts and guidance on how to maximise your organisation’s value explored within the exciting book, “The V*A*L*U*E Formula”, by Ken Wendle.
Free
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Everything is Problem Management - or should be! Problem Managers have frequently been the poor relations in ITSM, given an impossible task and few resources to work with. This masterclass will show you how to add value in the most difficult of circumstances!
£295
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This masterclass introduces Experience Level Agreements (XLAs) and uses interactive studies and exercises to nail down the concept of XLA, setting attendees on a solid path beyond ITIL, SLAs, and KPIs into a new perspective of XLAs and performance outcomes.
£295
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Designed for apprentices, graduates and those moving into ITSM for the first time, attendees will be able to understand best practice for key areas in ITSM, how they work together, and most importantly what each practice needs to do for them all to work cohesively to provide ultimate value for the customer.
£99
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This interactive masterclass will provide practical guidance on the techniques and approaches that can be used to define change authorities and ensure that the right people and right approaches are used within those change authorities.
£295
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This masterclass introduces Experience Level Agreements (XLAs) and uses interactive studies and exercises to nail down the concept of XLA, setting attendees on a solid path beyond ITIL, SLAs, and KPIs into a new perspective of XLAs and performance outcomes.
£295
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