Online Masterclass – Enterprise Service Management
This interactive event will provide actionable and practical guidance for establishing good Enterprise Service Management within an organisation.
£295
10 events found.
Masterclass Events
Events
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Online Delivery
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Online Masterclass – IT Service Continuity Management
Online DeliveryIT Service Continuity Management (ITSCM) addresses the gaps in the traditional disaster recovery approach by introducing layers of resilience that provide higher levels of protection. Attend this masterclass to understand how to fine-tune your organisation's approach to IT resiliency.
£295 -
The ServiceNow Strategy Simulation: Orchestrating Outcomes for your Enterprise
Online DeliveryFacilitated by our delivery partner SXP, the ServiceNow Strategy Simulation recreates a complex enterprise e‑commerce business model that immerses participants in the challenges and opportunities faced by ServiceNow customers and prospects.
Free -
The BMC Helix Capability Experience: Accelerating Value for ServiceOps
Online DeliveryFacilitated by our delivery partner SXP, the BMC Helix Capability Experience - also known as the BMC Helix Airways Digital Strategy Game - simulates a complex enterprise airline business model that immerses participants in the challenges and opportunities faced by BMC Helix customers and prospects.
Free -
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Online Masterclass – Configuration Management
Online DeliveryThis interactive Configuration Management masterclass addresses the key linkages between service management and configuration management. What a holistic configuration management process looks like and how to implement an effective configuration management practice in your organisation.
£295 -
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Online Masterclass – Kanban for ITSM
Online DeliveryIn this interactive masterclass we will not only discuss what Kanban is, how it compares to other management tools, and how it is practiced; we will also help you understand who you are, where you are within your organisations network of services, and what you can do there to improve your service performance and your organisations fitness for purpose.
£295 -
Online Masterclass – Pragmatic Continual Improvement
Online DeliveryAs ITSM practitioners how can we get started in identifying and progressing Continual Improvement opportunities and how best do we ensure we can demonstrate the business benefits delivered? Find out how here.
£295 -
Online Masterclass – Problem Management
Online DeliveryProblem Managers are often given an impossible task and few resources. This masterclass focuses on how top Problem Managers ensure their teams work efficiently, even with limited resources.
£295 -
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Online Masterclass – Major Incident Management
Online DeliveryMajor incidents are unforgiving. Under pressure, even experienced ITSM professionals can find themselves caught in chaotic bridges, competing priorities, unclear information flows, and escalations that accelerate faster than root causes emerge.
This online masterclass provides a proven, structured, real-world approach to managing major incidents with clarity, consistency and confidence, powered by the four core KEPNERandFOURIE™ analytical processes.£295 -
Online Masterclass – Re-imagining the CAB
Online DeliveryThis interactive masterclass will provide practical guidance on the techniques and approaches that can be used to define change authorities and ensure that the right people and right approaches are used within those change authorities.
£295
