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The BMC Helix Capability Experience: Accelerating Value for ServiceOps
Facilitated by our delivery partner SXP, the BMC Helix Capability Experience – also known as the BMC Helix Airways Digital Strategy Game – simulates a complex enterprise airline business model that immerses participants in the challenges and opportunities faced by BMC Helix customers and prospects.
Over the course of three hours, teams must analyse key business metrics and apply BMC Helix solutions to optimise organisational performance. Feedback on strategy choice is immediate, along with resultant position on the peer Leaderboard.
BMC Helix Airways is a global airline which must improve the delivery of operational services whilst trying to do more with less. It has a global reach and a loyal customer base but, with a legacy IT enterprise and ways of working that are no longer fit for purpose, the business is being undermined by the poor delivery of technology.
The consequences of this are a rapid increase in abandoned passenger journeys, loss of potential revenue, increased cost of operations and a progressive erosion of customer satisfaction.
About this simulation
The aim of the simulation is to provide a compelling, interactive overview of how the key capabilities of the BMC Helix portfolio (including AI and Agentics) combine to deliver Customer Value, so that delegates can “Experience” the potential business benefits of BMC Helix and generate more meaningful conversations about their Service Operations’ needs, options and approach.
In competing teams, you will analyse data to understand the current state and apply your operations experience and knowledge to optimise and accelerate IT Performance in four areas: System Availability, Support Costs, Change Value and C-sat.
Benefits of attending
- Experience familiar operations frustrations to see the context & value of BMC Helix Solutions
- Experience the capability and maturity progression that can be delivered by BMC Helix
- Apply the learning to work out your next steps and accelerate value and maturity in your own organisation
Delivery Platform
This online event will be delivered using the Zoom platform.
PeopleCert ITIL CPD Points
itSMF UK members will automatically earn 4 ‘Professional Education’ ITIL CPD points for attending this event – more details available here.
How much does it cost?
This event is FREE for all itSMF UK members.
If you are not yet an itSMF UK member, you’ll be shown the individual member annual fee once you click on register now – or you can find out more about membership by clicking here.
Please contact the office on +44 (0) 118 918 6500 to discuss a dedicated delivery of this event for your organisation.