Masterclass – Knowledge Management (KCS)
Join us for an introduction to Knowledge-Centred Service (KCS®) - an emerging best practice for knowledge management that integrates the creation and maintenance of knowledge into the problem solving process.
10 events found.
Masterclass Events
Events
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etc.venues Marble Arch Garfield House, 86 Edgware Road, London
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Masterclass – Supporting Emerging Tech in ITSM & TOGAF
Glasgow (venue TBC) Glasgow, United KingdomMany organisations struggle to incorporate innovative tech smoothly within core and legacy ICT environments. This event explores how to manage technology capabilities and align them with strategic business goals where innovation is an imperative.
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Masterclass – Service Catalogue
etc.venues Marble Arch Garfield House, 86 Edgware Road, LondonThis masterclass will explore how to improve an existing, or get started with a new, service catalogue. We will discuss what a service catalogue is, why you need one, what the benefits are, and ensure that you take away the knowledge you need to achieve success in your organisation.
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Masterclass – Pragmatic Continual Improvement
Village Hotel Club (Manchester Ashton) Pamir Drive, Ashton-Under-Lyne, Manchester, United KingdomImprove IT operations in terms of quality, speed, and cost; influence customer perceptions of IT 'value' by demonstrating a commitment to improving services; and enhance IT service provider reputation and drive greater customer satisfaction by undertaking Continual Improvement best practice.
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Masterclass – Problem Management
Village Hotel Club (Leeds South) Capitol Boulevard West, Morley, Leeds, United KingdomEverything is Problem Management - or should be! Problem Managers have frequently been the poor relations in ITSM, given an impossible task with few resources to work. This masterclass will show you how to add value in the most difficult of circumstances!
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Masterclass – Digital Capabilities Management Model
etc.venues Marble Arch Garfield House, 86 Edgware Road, LondonDigital transformation is changing the paradigm on traditional management practices, disrupting existing and well rooted patterns of working. Join us to explore thought-provoking ideas, challenge widely used principles and draft key questions and answers.
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Masterclass – People Management Skills
Village Hotel Club (Walsall) Tempus Drive, Walsall, United KingdomAll too often, individuals move into management roles with minimal guidance in how to get things done through the teams they are expected to manage and motivate. This masterclass addresses some of the skills, behaviours and strategies required to motivate and manage a team.
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Masterclass – Change and Release Management
Village Hotel Club (Leeds South) Capitol Boulevard West, Morley, Leeds, United KingdomTo operate without formal change and release management capabilities in place risks regular service disruption and adverse impacts to business operations. Instead learn how to minimise risk, reduce service outages, and increase efficiency across IT and business operations – attend this event.
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Masterclass – DevOps Simulation
National Institute for Health Research, Leeds 21 Queen Street, Leeds, West Yorkshire, United KingdomThis event demonstrates the business value and positive impact of a DevOps approach. By helping to clearly communicate the DevOps case for change, it creates shared understanding and commitment towards Development and Operations working together as a high-performing team.
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Masterclass – ITIL 4 in Action Simulation
Content and Code, London 4th Floor, Fountain House, 130 Fenchurch Street, London, United KingdomThis simulation is a powerful way to stimulate a new way of thinking within the IT Organisation. It helps employees better understand how to improve their own way of working from where they are now (traditional Service Management) towards a more Agile Service Management approach.
