Loading Events

Events Search and Views Navigation

Event Views Navigation

February 2020

Masterclass – ITIL 4 in Action Simulation

February 13, 9:30 am - 4:00 pm
BT Tower, 45 Maple Street
London, London W1T 4BG United Kingdom
+ Google Map

This simulation is a powerful way to stimulate a new way of thinking within the IT Organisation. It helps employees better understand how to improve their own way of working from where they are now (traditional Service Management) towards a more Agile Service Management approach.

Find out more »

Webinar: What does ITIL 4 mean for Problem Management?

February 19, 1:00 pm - 1:45 pm

What does ITIL® 4 really mean for problem management professionals? At a special Focus Day in Bracknell in October, itSMF members discussed the subject and formulated some new guidance. In this webinar, Barry Corless will outline the findings of the event and launch the resulting paper, ITIL® 4: what does it mean for problem management?, which is now available to members. Highlights of the document include: How might problem management operate in a digital environment, utilising the latest best practice…

Find out more »

Webinar – Getting started with Major Incident Management

February 25, 12:00 pm - 1:00 pm

Major incidents are best avoided…but however many or few your organisation experiences, all eyes are on you. This need not be frightening, provided you follow a clear and effective roadmap towards service recovery.

Find out more »

Member Meet-up – Coventry

February 26, 9:30 am - 3:30 pm
Coventry University, Coventry University Technology Park
Coventry, West Midlands CV1 2TT United Kingdom
+ Google Map

The event will provide an opportunity for members to gather with other practitioners to share experiences, listen to guest speakers, and discuss key service management issues. It will also feature a brief itSMF UK update.

Find out more »

March 2020

Masterclass – Lean IT

March 3, 9:30 am - 4:30 pm
etc.venues Marble Arch, Garfield House, 86 Edgware Road
London, W2 2EA
+ Google Map

Many organisations have adopted Lean IT in order to increase customer satisfaction and to achieve greater strategic and financial value. This event will review key Lean IT concepts, as defined by the Lean IT Association, and give you an understanding of key Lean IT principles and techniques.

Find out more »

Masterclass – Customer Care Skills for the Service Desk

March 5, 9:30 am - 4:30 pm
etc.venues Marble Arch, Garfield House, 86 Edgware Road
London, W2 2EA
+ Google Map

Providing great customer service in a technical environment demands a unique blend of skills – it’s not enough simply to possess the technical know-how. This masterclass aims to create the genuine willingness and desire to do the best for each customer, however challenging the situation!

Find out more »

Webinar – Getting started with Business Relationship Management

March 10, 1:00 pm - 2:00 pm

In this webinar we provide a practical overview of what the BRM philosophy really is, how every organisation has an existing BRM capability, and how by advancing your BRM capability, will help you to move all of the Technology function to true converged strategic partners sharing ownership of business strategy and results.

Find out more »

Member Meet-up – Staines

March 12, 10:00 am - 4:00 pm
ServiceNow Staines, Strata Building, 1 Bridge Streeet
Staines, Surrey TW18 4TW United Kingdom
+ Google Map

The event will provide an opportunity for members to gather with other practitioners to share experiences, listen to guest speakers, and discuss key service management issues. It will also feature a brief itSMF UK update.

Find out more »

Webinar – Getting started with Post Incident Reviews

March 17, 12:00 pm - 1:00 pm

Post Incident reviews should be a rich source of learning and process improvement ideas, but are often difficult and politically charged. Join this webinar to learn about three essential tracks of review and activity - and find out why root cause is often not the most important thing.

Find out more »

Webinar – 7 Practical ITIL 4 tips for Service Professionals

March 26, 12:00 pm - 1:00 pm

This webinar will focus on the practical application of ITIL 4, using value streams and also highlighting the various areas of ‘professionalism’ that are now included as part of the ITIL 4 portfolio.

Find out more »
+ Export Events
Scroll to Top