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October 2021
Leadership Council Meeting
The itSMF UK Leadership Council is an initiative to bring together senior service management professionals from our member organisations, to discuss issues of common concern and help develop strategic guidance for the service management community.
Find out more »Online Masterclass – IT Service Continuity Management
IT Service Continuity Management (ITSCM) addresses the gaps in the traditional disaster recovery approach by introducing layers of resilience that provide higher levels of protection. Attend this masterclass to understand how to fine-tune your organisation's approach to IT resiliency.
Find out more »Online Masterclass – Change and Release Management
To operate without formal change and release management capabilities in place risks regular service disruption and adverse impacts to business operations. Instead, attend this event and learn how to minimise risk, reduce service outages, and increase efficiency across IT and business operations.
Find out more »Online Masterclass – Knowledge Management (KCS)
Join us for an introduction to Knowledge-Centred Service (KCS®) - an emerging best practice for knowledge management that integrates the creation and maintenance of knowledge into the problem solving process.
Find out more »Online Masterclass – Pragmatic Continual Improvement
As ITSM practitioners how can we get started in identifying and progressing Continual Improvement opportunities and how best do we ensure we can demonstrate the business benefits delivered? Find out how here.
Find out more »Webinar – Getting started with CYNEFIN
This webinar will look the the role of different types of knowledge in systems management, and how to create a lessons learning ecosystem. It will include new approaches to measuring service attitudes that break many of the issues with outcome based KPIs which can too easily distort the value chain
Find out more »Community of Practice – Management of Service Meeting
This meeting will focus on how organisations do Service Management which will take the form of a Q&A session with a panel of invited SMEs.
Find out more »November 2021
Community of Practice – Design and Transition Meeting
In this CoP Design and Transition meeting we will be discussing Modern Service Design and Transition Management. Previous Transition SIG Chair and current community member Jon Morley will be looking into how Service Design and Transition looks within a more Modern Service Management landscape.
Find out more »ITSM2021 Annual Conference & Awards
Our conference covers a variety of topics and helps delegates gain practical advice, collaborate and discuss mutual challenges. The Awards highlight the achievements of the ITSM industry’s leading lights, those whose dedication, commitment and imagination deserve to be celebrated.
Find out more »Community of Practice – Management of Service Meeting
This meeting will look at Measuring Quality of Service. The session will start with Richard drawing on his experience of defining and measuring Quality of Service and then opening up to the floor for Q&A contributions.
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