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March 2021

Online Masterclass – ITSM Simulation

March 17, 1:00 pm - 5:30 pm
Online Delivery
Free

The best way to achieve buy-in for a major ITSM modernisation project is to clearly demonstrate the pressing need for change, the benefits of change and how the change will be managed. This event brings everyone together in the same online space and lets them experience it for themselves!

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Online Masterclass – Essence of Experience (XLA)

March 22, 9:30 am - 4:00 pm
Online Delivery
£295

This masterclass introduces Experience Level Agreements (XLAs) and uses interactive studies and exercises to nail down the concept of XLA, setting attendees on a solid path beyond ITIL, SLAs, and KPIs into a new perspective of XLAs and performance outcomes.

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Webinar – Getting started with ITIL 4

March 22, 1:00 pm - 2:00 pm
Online Delivery
Free

Join Akshay Anand (AXELOS Product Ambassador, ITIL) for this webinar as he highlights three distinct (but related) approaches organisations typically use to adapt their ways of working to the latest guidance and the relative merits of each.

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Community of Practice – Management of Service Kick off

March 24, 12:00 pm - 1:00 pm
Online Delivery
Free

Following the official Communities of Practice launch on 25 January Richard Oliver, Group chair, will facilitate a virtual introduction for the current community members with a view to plan future events and ways of working for the CoP.

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itSMF UK Member Forum

March 25, 12:00 pm - 1:00 pm
Online Delivery
Free
online-meeting

Join us on 25th March at 12:00 for our next member forum with the Chair and Board of itSMF UK, where we will outline our current activities and strategy; and provide you with an opportunity to have your say as a member to shape the future of itSMF UK.

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Online Masterclass – Digital Transformation Simulation

March 26, 9:30 am - 1:30 pm
Online Delivery
Free

The Digital Transformation Simulation offers a unique opportunity to experience the next generation of IT enterprise business simulations. This event is a highly immersive, virtual, single player strategy simulation that engages and educates individuals at scale. 

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Online Member Meet-up

March 30, 12:00 pm - 2:00 pm
Online Delivery
Free

The team at HMRC have experienced a tumultuous 12 months due to Covid. New and updated IT systems have had to be developed at speed to support UK government and HMRC have had to adjust to changing work practices for their own teams

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April 2021

Online Masterclass – Change and Release Management

April 12, 9:30 am - 4:30 pm
Online Delivery
£295

To operate without formal change and release management capabilities in place risks regular service disruption and adverse impacts to business operations. Instead, attend this event and learn how to minimise risk, reduce service outages, and increase efficiency across IT and business operations.

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Online Masterclass – DevOps Simulation

April 15, 9:30 am - 4:00 pm
Online Delivery
Free

This event demonstrates the business value and positive impact of a DevOps approach. By helping to clearly communicate the DevOps case for change, it creates shared understanding and commitment towards Development and Operations working together as a high-performing team.

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Community of Practice – Strategy and Planning Meeting

April 16, 11:00 am - 12:00 pm
Online Delivery
Free

Following the official Communities of Practice kick off on 5th of March, Mark Burgess, Group chair, will facilitate the second meeting for the current community members.

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