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November 2019

Professional Service Management Awards and Gala Dinner 2019

November 18, 2019, 7:00 pm
155 Bishopsgate, London EC2M 3YD, Piccadilly
London, W1J 7BX United Kingdom

At PSMA19 we will be celebrating the hard work, dedication, and innovation that ITSM professionals have shown throughout the year. Take a look at the award categories, award nominees, ticket cost, and sponsorship cost here.

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Webinar – Automate Network Operations. Shift-Left. Empower Service Management.

November 27, 2019, 1:00 pm - 2:00 pm

Empowering frontline support staff to do more, whilst reducing their workload seems like an oxymoron. Doing so means empowering them with greater Knowledge to fulfil a greater number of tasks whilst significantly reducing MTTR across a breadth of Incidents.

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Masterclass – Customer Care Skills for the Service Desk

November 28, 2019, 9:30 am - 4:30 pm
Village Hotel Club (Leeds South), Capitol Boulevard West
Morley, Leeds LS27 0TS United Kingdom
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Providing great customer service in a technical environment demands a unique blend of skills – it’s not enough simply to possess the technical know-how. This masterclass aims to create the genuine willingness and desire to do the best for each customer, however challenging the situation!

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Masterclass – Problem Management

November 28, 2019, 9:30 am - 4:30 pm
Allstate Northern Ireland, 10 Mays Meadows
Belfast, Northern Ireland BT1 3PH United Kingdom
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Allstate NI

Everything is Problem Management - or should be! Problem Managers have frequently been the poor relations in ITSM, given an impossible task with few resources to work. This masterclass will show you how to add value in the most difficult of circumstances!

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Member Meet-up – Belfast

November 29, 2019, 9:30 am - 1:00 pm
Allstate Northern Ireland, 10 Mays Meadows
Belfast, Northern Ireland BT1 3PH United Kingdom
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Allstate NI

The event will provide an opportunity for members to gather with other practitioners to share experiences, listen to guest speakers, and discuss key service management issues. It will also feature a brief itSMF UK update.

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December 2019

Member Meet-up – Coventry

December 3, 2019, 9:30 am - 3:30 pm
Coventry University, Engineering & Computing Building, 3 Gulson Road
Coventry, West Midlands CV1 2JH United Kingdom
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The event will provide an opportunity for members to gather with other practitioners to share experiences, listen to guest speakers, and discuss key service management issues. It will also feature a brief itSMF UK update.

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Masterclass – Pragmatic Continual Improvement

December 5, 2019, 9:30 am - 4:30 pm
Village Hotel Club (Manchester Ashton), Pamir Drive
Ashton-Under-Lyne, Manchester OL7 0LY United Kingdom
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Media City Manchester

Improve IT operations in terms of quality, speed, and cost; influence customer perceptions of IT 'value' by demonstrating a commitment to improving services; and enhance IT service provider reputation and drive greater customer satisfaction by undertaking Continual Improvement best practice.

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Masterclass – Service Catalogue

December 9, 2019, 9:30 am - 4:30 pm
Village Hotel Club (Leeds South), Capitol Boulevard West
Morley, Leeds LS27 0TS United Kingdom
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This masterclass will explore how to improve an existing service catalogue, or get started with a new one. We will discuss what a service catalogue is, why you need one, what the benefits are, and ensure that you take away the knowledge you need to achieve success in your organisation.

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Masterclass – Post Incident Review

December 12, 2019, 9:30 am - 4:00 pm
etc.venues Marble Arch, Garfield House, 86 Edgware Road
London, W2 2EA
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Join us for this one day Kepner-Tregoe masterclass designed for Major Incident Managers, Problem managers, and others responsible for creating effective Post-Incident review reports.

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January 2020

Webinar – Getting started with IT Service Continuity Management

January 8, 12:00 pm - 1:00 pm

This webinar looks at how to ensure your organisation has a fit for purpose recovery capability and provides focal points for attendees to take away to assist them in improving their skills and maturity in IT service restoration.

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