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November 2018
Workshop – Major Incident Management
Discover how to create a flexible major incident process that restores service as quickly as possible; what you need to be doing in order to avoid stress and chaos, and effectively deal with any major incident that arises; plus much more in our dedicated Major Incident Management workshop.
Find out more »Member Networking Event – HMRC Telford
Our next free member networking event will take place on 8th November at Telford Plaza, hosted by HMRC on the topics of IT asset management and configuration management. Please click-through to view the full agenda.
Find out more »Annual Conference and Exhibition 2018
ITSM18, our annual conference is a great opportunity to: gain new and advanced knowledge on service management topics, get practical ideas, solutions, and techniques related to all things service management, meet with the leading vendors of service management tools, and much more.
Find out more »December 2018
Member Meet-up – Leeds
Our next free member event in the North will take place on 11th December and includes topics such as SIAM and Service Design. Join us to meet with fellow practitioners and discuss key service management issues.
Find out more »Workshop – ISO/IEC 20000: the Standard for Service Management
ISO/IEC 20000 is a standard for service management that can be applied to IT and non-IT services. In this workshop, ISO/IEC 20000 guru Lynda Cooper reviews the third edition of the standard, and explains why certification makes such a difference to today's service-focused organisations.
Find out more »January 2019
SMtech forum – Service Management Solutions
Join us on 29th January in London for our first SMtech forum - ‘Service management solutions: I still haven’t found what I’m looking for’. FREE to attend, the day will include presentations from Hornbill, ivanti, Marval, Nexthink and more...
Find out more »Masterclass – Business & IT Alignment (FULLY BOOKED)
IT organisations are still struggling to become a service provider, unable to deliver consistent quality, whilst the business needs a strategic partner to help shape and realise the future. How can IT measure and demonstrate its value to the business and establish itself as a strategic partner?
Find out more »February 2019
Member Meet-up – Edinburgh
Our next free member networking event in Scotland, focused on 'User Experience', will take place at Edinburgh Napier University on 5th February 2019.
Find out more »Masterclass – People Management Skills
All too often, individuals move into management roles with minimal guidance in how to get things done through the teams they are expected to manage and motivate. This masterclass addresses some of the skills, behaviours and strategies required to motivate and manage a team.
Find out more »Masterclass – Professional Cloud Service Manager
ITSM professionals are being challenged to ensure measurable service delivery and management of cloud environments. PCSM is designed to provide the context behind cloud from a non-technical perspective and upskill IT and Service Management professionals to be digital ready!
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