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February 2020
Masterclass – ITIL 4 in Action Simulation
This simulation is a powerful way to stimulate a new way of thinking within the IT Organisation. It helps employees better understand how to improve their own way of working from where they are now (traditional Service Management) towards a more Agile Service Management approach.
Find out more »Webinar: What does ITIL 4 mean for Problem Management?
What does ITIL® 4 really mean for problem management professionals? At a special Focus Day in Bracknell in October, itSMF members discussed the subject and formulated some new guidance. In this webinar, Barry Corless will outline the findings of the event and launch the resulting paper, ITIL® 4: what does it mean for problem management?, which is now available to members. Highlights of the document include: How might problem management operate in a digital environment, utilising the latest best practice…
Find out more »Webinar – Getting started with Major Incident Management
Major incidents are best avoided…but however many or few your organisation experiences, all eyes are on you. This need not be frightening, provided you follow a clear and effective roadmap towards service recovery.
Find out more »Member Meet-up – Coventry
The event will provide an opportunity for members to gather with other practitioners to share experiences, listen to guest speakers, and discuss key service management issues. It will also feature a brief itSMF UK update.
Find out more »March 2020
Masterclass – Lean IT
Many organisations have adopted Lean IT in order to increase customer satisfaction and to achieve greater strategic and financial value. This event will review key Lean IT concepts, as defined by the Lean IT Association, and give you an understanding of key Lean IT principles and techniques.
Find out more »Masterclass – Customer Care Skills for the Service Desk
Providing great customer service in a technical environment demands a unique blend of skills – it’s not enough simply to possess the technical know-how. This masterclass aims to create the genuine willingness and desire to do the best for each customer, however challenging the situation!
Find out more »Webinar – Getting started with Business Relationship Management
In this webinar we provide a practical overview of what the BRM philosophy really is, how every organisation has an existing BRM capability, and how by advancing your BRM capability, will help you to move all of the Technology function to true converged strategic partners sharing ownership of business strategy and results.
Find out more »Member Meet-up – Staines
The event will provide an opportunity for members to gather with other practitioners to share experiences, listen to guest speakers, and discuss key service management issues. It will also feature a brief itSMF UK update.
Find out more »Webinar – Getting started with Post Incident Reviews
Post Incident reviews should be a rich source of learning and process improvement ideas, but are often difficult and politically charged. Join this webinar to learn about three essential tracks of review and activity - and find out why root cause is often not the most important thing.
Find out more »Webinar – 7 Practical ITIL 4 tips for Service Professionals
This webinar will focus on the practical application of ITIL 4, using value streams and also highlighting the various areas of ‘professionalism’ that are now included as part of the ITIL 4 portfolio.
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