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November 2019

Masterclass – Supporting Emerging Tech in ITSM & TOGAF

November 14, 9:30 am - 4:30 pm
etc.venues Marble Arch, Garfield House, 86 Edgware Road
London, W2 2EA
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Many organisations struggle to incorporate innovative tech smoothly within core and legacy ICT environments. This event explores how to manage technology capabilities and align them with strategic business goals where innovation is an imperative.

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Masterclass – IT Service Continuity Management

November 14, 9:30 am - 4:30 pm
etc.venues Marble Arch, Garfield House, 86 Edgware Road
London, W2 2EA
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Bridge in London

IT Service Continuity Management (ITSCM) addresses the gaps in the traditional disaster recovery approach by introducing layers of resilience that provide higher levels of protection. Attend this masterclass to understand how to fine-tune your organisation's approach to IT resiliency.

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ITSM19 – Annual Conference, Exhibition and Awards

November 18, 8:00 am - November 19, 5:00 pm
etc Meetings (conference), 155 Bishopsgate
London, EC2M 3YD United Kingdom
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With presentations from organisations such as the Bank of England, BAE Systems, Danske Bank, Vocalink Mastercard, the Home Office, HM Land Registry, Johnson & Johnson, the Economist Group and OVO Energy, we can guarantee the best-quality networking experience in the business.

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Professional Service Management Awards and Gala Dinner 2019

November 18, 7:00 pm
155 Bishopsgate, London EC2M 3YD, Piccadilly
London, W1J 7BX United Kingdom

At PSMA19 we will be celebrating the hard work, dedication, and innovation that ITSM professionals have shown throughout the year. Take a look at the award categories, award nominees, ticket cost, and sponsorship cost here.

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Webinar – Automate Network Operations. Shift-Left. Empower Service Management.

November 27, 1:00 pm - 2:00 pm

Empowering frontline support staff to do more, whilst reducing their workload seems like an oxymoron. Doing so means empowering them with greater Knowledge to fulfil a greater number of tasks whilst significantly reducing MTTR across a breadth of Incidents.

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Masterclass – Customer Care Skills for the Service Desk

November 28, 9:30 am - 4:30 pm
Village Hotel Club (Leeds South), Capitol Boulevard West
Morley, Leeds LS27 0TS United Kingdom
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Providing great customer service in a technical environment demands a unique blend of skills – it’s not enough simply to possess the technical know-how. This masterclass aims to create the genuine willingness and desire to do the best for each customer, however challenging the situation!

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Masterclass – Problem Management

November 28, 9:30 am - 4:30 pm
Allstate Northern Ireland, 10 Mays Meadows
Belfast, Northern Ireland BT1 3PH United Kingdom
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Allstate NI

Everything is Problem Management - or should be! Problem Managers have frequently been the poor relations in ITSM, given an impossible task with few resources to work. This masterclass will show you how to add value in the most difficult of circumstances!

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Member Meet-up – Belfast

November 29, 9:30 am - 1:00 pm
Allstate Northern Ireland, 10 Mays Meadows
Belfast, Northern Ireland BT1 3PH United Kingdom
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Allstate NI

The event will provide an opportunity for members to gather with other practitioners to share experiences, listen to guest speakers, and discuss key service management issues. It will also feature a brief itSMF UK update.

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December 2019

Member Meet-up – Coventry

December 3, 9:30 am - 3:30 pm
Coventry University, Engineering & Computing Building, 3 Gulson Road
Coventry, West Midlands CV1 2JH United Kingdom
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The event will provide an opportunity for members to gather with other practitioners to share experiences, listen to guest speakers, and discuss key service management issues. It will also feature a brief itSMF UK update.

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Masterclass – Pragmatic Continual Improvement

December 5, 9:30 am - 4:30 pm
Village Hotel Club (Manchester Ashton), Pamir Drive
Ashton-Under-Lyne, Manchester OL7 0LY United Kingdom
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Media City Manchester

Improve IT operations in terms of quality, speed, and cost; influence customer perceptions of IT 'value' by demonstrating a commitment to improving services; and enhance IT service provider reputation and drive greater customer satisfaction by undertaking Continual Improvement best practice.

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