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November 2018

Workshop – Major Incident Management

November 8, 2018, 9:30 am - 4:30 pm
London, & Meetings, 150 Minories
London, EC3N 1LS United Kingdom
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Picture of London

Discover how to create a flexible major incident process that restores service as quickly as possible; what you need to be doing in order to avoid stress and chaos, and effectively deal with any major incident that arises; plus much more in our dedicated Major Incident Management workshop.

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Member Networking Event – HMRC Telford

November 8, 2018, 9:30 am - 3:00 pm
HMRC Telford, Ironmasters Way
Telford, Shropshire TF3 4NT United Kingdom
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Our next free member networking event will take place on 8th November at Telford Plaza, hosted by HMRC on the topics of IT asset management and configuration management. Please click-through to view the full agenda.

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Annual Conference and Exhibition 2018

November 19, 2018 - November 20, 2018
etc Meetings (conference), 155 Bishopsgate
London, EC2M 3YD United Kingdom
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London skyline

ITSM18, our annual conference is a great opportunity to: gain new and advanced knowledge on service management topics, get practical ideas, solutions, and techniques related to all things service management, meet with the leading vendors of service management tools, and much more.

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December 2018

Member Meet-up – Leeds

December 11, 2018, 10:00 am - 4:00 pm
University of Leeds, Devonshire Hall, Devonshire Hall, Cumberland Rd
Leeds, West Yorkshire LS6 2EQ United Kingdom
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Our next free member event in the North will take place on 11th December and includes topics such as SIAM and Service Design. Join us to meet with fellow practitioners and discuss key service management issues.

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Workshop – ISO/IEC 20000: the Standard for Service Management

December 13, 2018, 9:00 am - 3:30 pm
etc.venues Marble Arch, Garfield House, 86 Edgware Road
London, W2 2EA
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ISO/IEC 20000 is a standard for service management that can be applied to IT and non-IT services. In this workshop, ISO/IEC 20000 guru Lynda Cooper reviews the third edition of the standard, and explains why certification makes such a difference to today's service-focused organisations.

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January 2019

SMtech forum – Service Management Solutions

January 29, 9:30 am - 4:30 pm
Novotel London West, 1 Shortlands, Hammersmith
London, W6 8DR United Kingdom
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Join us on 29th January in London for our first SMtech forum - ‘Service management solutions: I still haven’t found what I’m looking for’. FREE to attend, the day will include presentations from Hornbill, ivanti, Marval, Nexthink and more...

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Masterclass – Business & IT Alignment (FULLY BOOKED)

January 30, 9:30 am - 4:30 pm
London (venue TBC) London, United Kingdom
View of the London Eye

IT organisations are still struggling to become a service provider, unable to deliver consistent quality, whilst the business needs a strategic partner to help shape and realise the future. How can IT measure and demonstrate its value to the business and establish itself as a strategic partner?

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February 2019

Member Meet-up – Edinburgh

February 5, 10:00 am - 3:00 pm
Edinburgh Napier University, Merchiston Campus, Colinton Road
Edinburgh, EH10 5DT United Kingdom
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Edinburgh at night

Our next free member networking event in Scotland, focused on 'User Experience', will take place at Edinburgh Napier University on 5th February 2019.

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Masterclass – People Management Skills

February 6, 9:30 am - 4:30 pm
London (venue TBC) London, United Kingdom
London Eye

All too often, individuals move into management roles with minimal guidance in how to get things done through the teams they are expected to manage and motivate. This masterclass addresses some of the skills, behaviours and strategies required to motivate and manage a team.

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Masterclass – Professional Cloud Service Manager

February 12, 9:30 am - February 14, 4:30 pm
&Meetings Paddington, 5 Merchant Square, Paddington
London, London W2 1AY United Kingdom
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Backdrop of London

ITSM professionals are being challenged to ensure measurable service delivery and management of cloud environments. PCSM is designed to provide the context behind cloud from a non-technical perspective and upskill IT and Service Management professionals to be digital ready!

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