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May 2019

SMtech forum – Artificial Intelligence

May 23, 9:30 am - 4:30 pm
Thinktank, Birmingham, Millennium Point, Curzon Street
Birmingham, West Midlands B4 7XG United Kingdom
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Join us on 23rd May in Birmingham for our next SMtech forum - ‘Artificial Intelligence'. FREE to attend, let us help you find the ideal partner to solve your business needs.

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Masterclass – Supporting Emerging Tech in ITSM & TOGAF

May 29, 9:30 am - 4:30 pm
Glasgow (venue TBC) Glasgow, United Kingdom

Many organisations struggle to incorporate innovative tech smoothly within core and legacy ICT environments. This event explores how to manage technology capabilities and align them with strategic business goals where innovation is an imperative.

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Masterclass – ITIL 4 in Action Simulation

May 29, 9:30 am - 4:30 pm
Content and Code, London, 4th Floor, Fountain House, 130 Fenchurch Street London EC3M 5DJ United Kingdom + Google Map

This simulation is a powerful way to stimulate a new way of thinking within the IT Organisation. It helps employees better understand how to improve their own way of working from where they are now (traditional Service Management) towards a more Agile Service Management approach.

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June 2019

Masterclass – Service Catalogue

June 3, 9:30 am - 4:30 pm
etc.venues Marble Arch, Garfield House, 86 Edgware Road
London, W2 2EA
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This masterclass will explore how to improve an existing, or get started with a new, service catalogue. We will discuss what a service catalogue is, why you need one, what the benefits are, and ensure that you take away the knowledge you need to achieve success in your organisation.

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Member Meet-up – Glasgow

June 4, 10:00 am - 3:00 pm
University of Glasgow, Wolfson, Hugh Fraser Seminar Room, Wolfson Medical School Building, University Avenue
Glasgow, Glasgow G12 8QQ United Kingdom
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Our next free member networking event in Scotland, focused on 'Enterprise Service Management', will take place at University of Glasgow on 4th June 2019.

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Masterclass – IT Service Continuity Management

June 6, 9:30 am - 4:30 pm
etc.venues Norton Folgate, Bishopsgate Court, 4-12 Norton Folgate
London, London E1 6DQ United Kingdom
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Bridge in London

IT Service Continuity Management (ITSCM) addresses the gaps in the traditional disaster recovery approach by introducing layers of resilience that provide higher levels of protection. Attend this masterclass to understand how to fine-tune your organisation's approach to IT resiliency.

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SIG Focus Day – The Impact of a Customer Experience Focus on Service Design

June 6, 10:00 am - 3:00 pm
Sopra Steria Holborn, 6th Floor, Holborn Centre, 120 Holborn
London, London EC1N 2TD United Kingdom
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SIAM talking heads

Jump aboard our first SIG Focus Day with Suzanne Slatter and Richard Horton to consider The Impact of a Customer Experience Focus on Service Design (or what happens when CX means the SDP).

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Masterclass – People Management Skills

June 11, 9:30 am - 4:30 pm
London (venue TBC) London, United Kingdom
London Eye

All too often, individuals move into management roles with minimal guidance in how to get things done through the teams they are expected to manage and motivate. This masterclass addresses some of the skills, behaviours and strategies required to motivate and manage a team.

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Member Meet-up – London

June 18, 9:30 am - 3:30 pm
Nexthink London, 80 Cannon Street
London, EC4N 6AE United Kingdom
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Service Catalogue Workshop

Our next free London & South East member networking event will be hosted at the Nextthink offices in London on 18th June 2019. Please view the event details for the full agenda and timings.

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Masterclass – Software Asset Management

June 25, 9:30 am - 4:30 pm
etc.venues The Hatton, 52-53 Hatton Garden
London, WC1N 8HN United Kingdom
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Picture of London

This masterclass will super-charge your understanding of SAM, and provide plenty of learning points for you to implement in your organisation. It will highlight the value of processes within SAM, including some bad-case scenarios providing attendees with some serious food for thought.

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