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June 2019

SIG Focus Day – The Impact of a Customer Experience Focus on Service Design

June 6, 10:00 am - 3:00 pm
Sopra Steria Holborn, 6th Floor, Holborn Centre, 120 Holborn
London, London EC1N 2TD United Kingdom
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SIAM talking heads

Jump aboard our first SIG Focus Day with Suzanne Slatter and Richard Horton to consider The Impact of a Customer Experience Focus on Service Design (or what happens when CX means the SDP).

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Masterclass – People Management Skills

June 11, 9:30 am - 4:30 pm
London (venue TBC) London, United Kingdom
London Eye

All too often, individuals move into management roles with minimal guidance in how to get things done through the teams they are expected to manage and motivate. This masterclass addresses some of the skills, behaviours and strategies required to motivate and manage a team.

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Member Meet-up – London

June 18, 9:30 am - 3:30 pm
Nexthink London, 80 Cannon Street
London, EC4N 6AE United Kingdom
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Service Catalogue Workshop

Our next free London & South East member networking event will be hosted at the Nextthink offices in London on 18th June 2019. Please view the event details for the full agenda and timings.

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Masterclass – Software Asset Management

June 25, 9:30 am - 4:30 pm
etc.venues The Hatton, 52-53 Hatton Garden
London, WC1N 8HN United Kingdom
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Picture of London

This masterclass will super-charge your understanding of SAM, and provide plenty of learning points for you to implement in your organisation. It will highlight the value of processes within SAM, including some bad-case scenarios providing attendees with some serious food for thought.

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July 2019

Masterclass – ITIL 4 in Action Simulation

July 3, 9:30 am - 4:00 pm
UCL Bidborough House, 38-50 Bidborough Street
London, WC1H 9BT United Kingdom
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This simulation is a powerful way to stimulate a new way of thinking within the IT Organisation. It helps employees better understand how to improve their own way of working from where they are now (traditional Service Management) towards a more Agile Service Management approach.

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Member meet-up – Midlands & SIAM SIG

July 4, 10:00 am - 3:00 pm
NEC Birmingham, NEC
Birmingham, B40 1NT
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Victoria Square, Birmingham

Join itSMF UK’s SIAM SIG and the East Midlands Smart City Alliance to understand the Alliance’s Smart City approach to delivering test beds and solutions as well as a look at SIAM options that can be related to Smart City solutions. The afternoon will be spent collaborating with other attendees to develop SIAM based solutions 4 Smart City problems. Agenda BOOK YOUR PLACE  

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Masterclass – Pragmatic Continual Improvement

July 12, 9:30 am - 4:30 pm
Village Hotel Club (Manchester Ashton), Pamir Drive
Ashton-Under-Lyne, Manchester OL7 0LY United Kingdom
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Salford Habour

Improve IT operations in terms of quality, speed, and cost; influence customer perceptions of IT 'value' by demonstrating a commitment to improving services; and enhance IT service provider reputation and drive greater customer satisfaction by undertaking Continual Improvement best practice.

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Masterclass – Problem Management

July 18, 9:30 am - 4:30 pm
Village Hotel Club (Leeds South), Capitol Boulevard West
Morley, Leeds LS27 0TS United Kingdom
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Everything is Problem Management - or should be! Problem Managers have frequently been the poor relations in ITSM, given an impossible task with few resources to work. This masterclass will show you how to add value in the most difficult of circumstances!

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Masterclass – Digital Capabilities Management Model

July 24, 9:30 am - 4:30 pm
etc.venues Marble Arch, Garfield House, 86 Edgware Road
London, W2 2EA
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London Bridge

Digital transformation is changing the paradigm on traditional management practices, disrupting existing and well rooted patterns of working. Join us to explore thought-provoking ideas, challenge widely used principles and draft key questions and answers.

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SIG Focus Day – Transitioning Agile Projects into Service

July 24, 10:00 am - 3:00 pm
University of Oxford, St Luke’s Chapel, Radcliffe Observatory Quarter, Woodstock Road
Oxford, Oxford OX2 6GG United Kingdom
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Remember the bad old days of waterfall projects being thrown over the fence? Now we’re in an Agile world that’s sorted and we’re all happy, aren’t we? Oh, so it’s not working out quite like that? Perhaps we should stop and think why that is and what we can do about it? Join Matt Hoey and Pat Bolger for this Special Interest Group (SIG) Focus Day where we'll be looking at how we can help make the transition of agile…

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