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May 2020

Webinar – Getting started with VeriSM

May 6, 1:00 pm - 2:00 pm

Join Claire Agutter, Chief Architect for VeriSM, for this webinar where she’ll discuss a practical 10 step approach to digital transformation using VeriSM, with examples from organisations around the world.

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Online Masterclass – Post Incident Review

May 14, 9:30 am - May 15, 1:00 pm
Online Delivery

Join us for this Kepner-Tregoe masterclass, designed for Major Incident Managers and Problem Managers and delivered over two days via WebEx

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Webinar – Getting started with Supplier Management

May 20, 1:00 pm - 2:00 pm

Join us for this webinar where Barry Corless will be providing some guiding principles to help you get started with supplier management.

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June 2020

Webinar – Getting started with ITIL 4 Create, Deliver and Support

June 5, 1:00 pm - 2:00 pm

Create Deliver and Support (CDS) is one of the 4 books in the ITIL4 Managing Professional programme. This webinar offers a practical view of how the book contributes to the broader ITIL 4 guidance, and how to apply its content to service delivery challenges and issues within the workplace.

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Webinar – Getting Started with Experience Level Agreements

June 9, 1:00 pm - 2:00 pm

A key component to unlocking IT success and ensuring great employee experience is the creation and management of XLAs to underpin employee experience improvements. This webinar will show attendees the best practice approach to improving employee experience and introducing XLAs.

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Webinar – Getting started with Site Reliability Engineering

June 19, 1:00 pm - 2:00 pm

Site Reliability Engineering practices talk about Toil, Service Level Indicators, Service Level Objectives and Error Budgets. What does all this mean? Where can I start to understand it? Can some of the principles be adopted without tortuous upheaval?

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Online Masterclass – Problem Management

June 23, 9:30 am - June 24, 1:00 pm
Online Delivery

Everything is Problem Management - or should be! Problem Managers have frequently been the poor relations in ITSM, given an impossible task and few resources to work with. This masterclass will show you how to add value in the most difficult of circumstances!

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Online Masterclass – Knowledge Management (KCS)

June 25, 9:30 am - 4:30 pm
Online Delivery

Join us for an introduction to Knowledge-Centred Service (KCS®) - an emerging best practice for knowledge management that integrates the creation and maintenance of knowledge into the problem solving process.

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July 2020

Online Masterclass – Pragmatic Continual Improvement

July 2, 9:30 am - 4:30 pm
Online Delivery

Improve IT operations in terms of quality, speed, and cost; influence customer perceptions of IT 'value' by demonstrating a commitment to improving services; and enhance IT service provider reputation and drive greater customer satisfaction by undertaking Continual Improvement best practice.

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Online Masterclass – Change and Release Management

July 3, 9:30 am - 4:30 pm
Online Delivery

To operate without formal change and release management capabilities in place risks regular service disruption and adverse impacts to business operations. Instead, attend this event and learn how to minimise risk, reduce service outages, and increase efficiency across IT and business operations.

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