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February 2019

Masterclass – Major Incident Management

February 22, 9:30 am - 4:30 pm
etc.venues Marble Arch, Garfield House, 86 Edgware Road
London, W2 2EA
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Discover how to create a flexible major incident process that restores service as quickly as possible; what you need to be doing in order to avoid stress and chaos, and effectively deal with any major incident that arises; plus much more in our dedicated Major Incident Management masterclass.

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Member Meet-up – Newcastle

February 26, 9:30 am - 4:00 pm
HMRC Newcastle, Business Events Centre, Benton Park View, Benton Park Road
Newcastle Upon Tyne, NE98 1ZZ United Kingdom
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Our next free member networking event in the North, focused on the relationship between ITIL and DevOps, will take place at HMRC offices in Newcastle on 26th February 2019.

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Masterclass – Designing Your Operating Model using the Operating Model Canvas

February 28, 9:30 am - 4:30 pm
&Meetings Paddington, 5 Merchant Square, Paddington
London, London W2 1AY United Kingdom
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Whether you are designing an IT operating model, a Service Management operating model or an operating model for an individual product or service, the Operating Model Canvas and its accompanying tools will help you.

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March 2019

Masterclass – Problem Management

March 7, 9:30 am - 4:30 pm
etc.venues Marble Arch, Garfield House, 86 Edgware Road
London, W2 2EA
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London Underground

FULLY BOOKED. Everything is Problem Management - or should be! Problem Managers have frequently been the poor relations in ITSM, given an impossible task with few resources to work. This masterclass will show you how to add value in the most difficult of circumstances!

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Preparing for ITIL 4

March 11, 10:00 am - 4:00 pm
Forrester Research, 265 Strand
London, London WC2R 1BH United Kingdom
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FULLY BOOKED. This special one-day seminar, kindly sponsored by Forrester Research, offers a chance to hear about the new ITIL 4 Foundation content and future directions from members of the authoring team, ITIL publishers, and industry analysts.

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Masterclass – Change and Release Management

March 18, 9:30 am - 4:30 pm
etc.venues Marble Arch, Garfield House, 86 Edgware Road
London, W2 2EA
Bridge in London

To operate without formal change and release management capabilities in place risks regular service disruption and adverse impacts to business operations. Instead learn how to minimise risk, reduce service outages, and increase efficiency across IT and business operations – attend this event.

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Member Meet-up – Bristol

March 21, 9:30 am - 4:00 pm
Hewlett Packard Enterprise Bristol, Filton Road
Stoke Gifford, Bristol BS34 8QZ United Kingdom
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Our next free member networking event in the South West & Wales, focused on designing your operating model and making the future if ITSM relevant, will take place at Hewlett Packard Enterprise offices on 21st March 2019.

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Member Meet-up – Belfast

March 29, 9:30 am - 2:00 pm
Allstate Northern Ireland, 10 Mays Meadows
Belfast, Northern Ireland BT1 3PH United Kingdom
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Our next free member networking event in Northern Ireland, focused on continual service improvement, will take place at the Allstate offices in Belfast on 29th March 2019.

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April 2019

Preparing for ITIL 4

April 1, 10:00 am - 4:00 pm
Forrester Research, 265 Strand
London, London WC2R 1BH United Kingdom
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London Underground

This special one-day seminar offers a chance to hear about the new ITIL 4 Foundation content and future directions from members of the lead authoring team, including Barclay Rae, Stuart Rance and Akshay Anand,  plus other industry analysts.

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Masterclass – DevOps Simulation

April 17, 9:30 am - 5:00 pm
Deloitte UK, 2 New Street Square
London, EC4A3BZ United Kingdom
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Picture of London

This event demonstrates the business value and positive impact of a DevOps approach. By helping to clearly communicate the DevOps case for change, it creates shared understanding and commitment towards Development and Operations working together as a high-performing team.

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