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Webinar – The Secret Sauce is Execution: Getting things done

Online Delivery

Why does “getting things done” seem so difficult at times?  You seem to be making progress when all of a sudden so many things just get in the way!  This session focuses on the critical value component of “Execution”

Free

Online Member Meet-up: Crafting the Next Generation of Service and Experience Management

Online Delivery

The service management market is in flux as certification bodies compete for dominance, and various best practices are under scrutiny. Join us to discusses the result of a seven-month project that conducted research with CXO leaders in large organisations and thought leaders in the service and experience management community.

Free

Introduction to ITSM – Part 2

Online Delivery

This interactive business simulation event provides an opportunity for the theory learned during Part 1 to be applied in a realistic educational and fun environment. Step by step the team will apply basic ITSM processes and will learn how to deal with different business and IT situations.

£99

Online Masterclass – Introduction to XLAs

Online Delivery

This masterclass introduces Experience Level Agreements (XLAs) and uses interactive studies and exercises to nail down the concept of XLA, setting attendees on a solid path beyond ITIL, SLAs, and KPIs into a new perspective of XLAs and performance outcomes.

£295

Webinar – Perils of relying on AI for Licence Management

Online Delivery

In the rapidly evolving world of technology, AI's prowess in software licensing and cloud subscriptions is transforming business landscapes. But, like any powerful tool, it comes with its own set of challenges.

Free

Online Masterclass – Change & Release Management

Online Delivery

To operate without formal change and release management capabilities in place risks regular service disruption and adverse impacts to business operations. Instead, attend this event and learn how to minimise risk, reduce service outages, and increase efficiency across IT and business operations.

£295

Sector Spotlight: Unified service management and digital skills in our universities

Online Delivery

Modern higher education institutions are complex bodies with numerous departments, student groups, administrators, shared services and alumni organisations sharing hundreds of applications and legacy systems. This can result in inconsistent service experience across campus, longer wait times, lower CSAT and user dissatisfaction, compounded by funding issues and competitive pressures.

Free

Community of Practice – Armed Forces

Online Delivery

In this session, the CoP will explore the exciting deliverables the community hopes to achieve, share some exciting news and discuss potential opportunities for the group.

Free