This practical session will provide best-practice tips to help make best use of the LinkedIn platform - using the tools you already have, with no paid upgrades needed.
Join us for a lunch and learn introduction to Asset Management where we’ll discuss how constant baselining and use of established standards and policies can lead to an increasingly mature Asset Management function.
This masterclass is a hands-on practical event designed to help you understand the right experience measures for your business and how you can follow a 9-step approach to build your experience level agreements.
We are delighted to confirm we’ll be back at the Madejski stadium in Reading for ITSM24! With more than 50 presentations from across the industry plus our Professional Service Management Awards, ITSM24 offers a plethora of great content, discussions and networking opportunities.
IT Asset Management has evolved from an administrative function to a key strategic initiative for the delivery of IT services. From efficient use of IT budgets and meeting compliance obligations to providing a solid foundation for Information Security, IT Asset Management is an essential element of IT Management.
Join us for an introduction to Knowledge-Centred Service (KCS®) - an emerging best practice for knowledge management that integrates the creation and maintenance of knowledge into the problem solving process.
In this session we will discuss how we can measure the value that Problem Management brings to our organisation, and if there are lessons we can learn and apply to other IT Service Management Processes.
Join us for an insightful morning as our guest speakers and hosts delve into the transformative potential of Artificial Intelligence (AI) in Enterprise Service Management (ESM). Jaro Tomik, Chief Technologist at CDW, will explore how AI is revolutionising business operations and customer service. Highlight key use cases such as self-service virtual agents, major incident detection, […]
Join us for this lunch and learn session where we’ll be covering why do we need Capacity & Performance Management if our Cloud solution automatically flexes
Join us for an insightful webinar, where we’ll dive deep into how IT Service Management (ITSM) can become a game-changer in your organisation's Digital Transformation journey. We’ll explore how ITSM can move beyond its traditional operational role to become a powerful strategic partner, driving innovation and aligning IT with your core business goals.
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