Ineffable DevOps
We’re delighted to announce that popular presenter Mark Smalley will be leading our upcoming DevOps webinar on 23rd September. As a taster, here he explains why DevOps really is ineffable. It’s […]
One metric to rule them all
KPI: KEY Performance Indicators OKR: Outcomes or Objectives that are KEY to a Result Confused? Do you have these metrics? Are they working for you? When Paul Wilkinson wrote his […]
I’m alright, Jack! The rise of the T-shaped individual
The term ‘Jack of all trades – a master of none’ is typically seen as a less than flattering rebuke. Used in this manner it generally describes a person whose […]
Sort it out in 2022!
I have shamelessly become a little obsessed with Stacey Solomon’s ‘Sort it Out’ programme on BBC iPlayer. For those of you who have missed it, Stacey and her team visit […]
How are ITIL 4 and ISO/IEC 20000-1 related?
How exactly do ITIL and ISO/IEC 20000 fit together? Lynda Cooper offers some clarification, and looks at Part 11 of the standard, which focuses specifically on the relationship between the […]
ITSM2021 was great but bring on ITSM22
I have never experienced an entire virtual conference. Oh sure, I have been to some where I attended a session and left, but to participate fully in both days was […]
The Cloud Centre of Excellence
The Cloud Centre of Excellence (CCOE) is a new function which is gaining traction and interest – due in part to the increase in the adoption of cloud and digital […]
SLA to XLA: focus on quality of experience
Many IT teams are working ‘flat out’ just to keep the infrastructure running and, even with a state-of-the-art ITSM implementation, still can’t get beyond the basic processes of incident, request, […]
Successful SIAM in an agile world
Service Integration and Management (SIAM) is an approach to managing multiple service suppliers and integrating them to provide a single business-facing IT organisation. SIAM frameworks have been implemented in many organisations, […]
Service Continuity Management (ITSCM): the road to success
Recoverability of an organisation was once considered a luxury. After all, why would a company spend any time let alone any money in ensuring IT services are available in the […]
Bringing service, quality and information security management standards together
With an increasing number of organisations embracing standards across ITSM and security management, how can we adopt an integrated approach to implementation? Lynda Cooper offers some guidance. Firstly, some brief […]
The Inside Story of a popular security management blog
We talk a lot about communication and how important it is, but for many it remains a big challenge. Externally we employ PR and marketing specialists to make sure we […]
