Watch out for silos and don’t eat the elephant!
Mark McGinn reports on the recent itSMF UK SMtech Forum on Asset Management.
Reflecting on DOES19: convergence and people-focussed IT
This year’s DevOps Enterprise Summit (DOES19) provided a good opportunity to catch up with one of the signature global events at the leading edge of our industry. Here are some thoughts and themes from that event, based on a few selective discussions with key figures in the DevOps community.
ITIL or Until? The choice is yours
The mission director of SPACE-Y throws the newspaper on the table. “NASA Mars 2020 Rover gets a super new instrument,” he reads out. “With its rock-zapping laser the SuperCam will […]
Service design: putting the customer first
You may have seen recent itSMF communications about SIG (Special Interest Group) Focus Days. The idea here is to pick on topics of relevance and deliver content of value to […]
Relevance is something you have to claim
ITIL®4 has been launched successfully. Across the globe ITSM professionals have been proudly adding the ITIL 4 certificate to their name – a new theoretical badge of honour. However ITIL […]
Have You Even Realised That You May Already Be “Doing DevOps”?
I was talking with a developer at an event the other day, who was cursing the “cult of DevOps”. Quite rightly pointing out that many of the practices that are […]
Getting Practical with DevOps
Recently I had the privilege of being asked to develop and subsequently deliver an itSMF UK workshop on “Practical DevOps” explaining: What is DevOps? How does DevOps blends Agile, Lean, […]
The House That Change Built… Or Was It Release?
There are some pairs of things in this world where it is not always crystal clear what the actual difference between them is. Mist and fog for example, gammon and […]
A DevOps Business Simulation
Paul Wilkinson reports on one of the most popular interactive elements of conference. The theme of ITSM16, the itSMF UK conference, was ‘Professionalism in ITSM’. One of the streams, ‘People […]
How to Support the Innovation Mandate with DevOps
DevOps isn’t the answer to every business demand, but it might be the best way to keep up with the accelerating rate of change. Travelling in Norway following a chapter […]
