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Online Masterclass – Configuration Management
Often referred to as the DNA of an organisation, Configuration Management is an ITSM discipline that takes a holistic approach to ensure IT Services are healthy and are able to support the business when required.
The Configuration Management masterclass addresses the key linkages between service management and configuration management. The key data governance and management principles. What a holistic configuration management process looks like and how to implement an effective configuration management practice in your organisation.
Target Audience
This event is aimed at the Beginner/Intermediate level. Facilitated by Paul Love, an independent consultant who is a leading authority on configuration management. The event is designed for ITSM professionals either looking to get started with Configuration Management or looking to improve their existing efforts.
- IT configuration Managers and Process Owners
- Risk Managers
- Service Design leads with responsibility for ensuring that configuration management is effective
- IT team leads and staff with key configuration management responsibilities
- Any individual who needs a greater understanding of how an organisation can make use of configuration management to enhance the quality of IT services
There are no pre-requisites for this event, but a working knowledge of configuration management practices is recommended.
What will it involve?
In this interactive event we will cover:
- Understand what an effective configuration management process is
- Realise the financial and operational benefits of configuration management
- Develop an effective configuration management Framework
- Evaluate your existing configuration management maturity level
- Identify your configuration management gaps
- Implement an effective configuration management process to ensure your business IT services is available when major incidents and disasters occur
Key benefits of attending
Benefits include:
- Understanding the data governance and principles of configuration management
- Understanding the service definition of configuration management
- How to implement configuration management effectively
- Guidance on handling common configuration Management risks and challenges
- Recognising configuration management critical success factors
Delivery Platform
This online Masterclass will be delivered over two days, during the hours of 09:30 – 13:00 each day, using MS Teams platform.
PeopleCert ITIL CPD Points
itSMF UK members will automatically earn 7 ‘Professional Education’ ITIL CPD points for attending this event – more details available here.
How much does it cost?
Places are available to itSMF UK members for £295.00 + VAT.
Not yet a member? You’ll be shown a price of £460 + VAT which includes an ‘Individual’ level annual membership. To find out about other membership levels, benefits and costs please click here.
Please contact the office on +44 (0) 118 918 6500 to discuss a dedicated delivery of this event for your organisation.
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