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Online Masterclass – Kanban for ITSM
In this increasingly volatile, uncertain, complex and ambiguous world many service delivery teams, managers and leaders are overwhelmed with:
- too much work in progress
- too many dependencies, and
- too many conflicting priorities
We often feel that we are doing everything right, but the results are far from satisfactory. Even our investigations to unearth “the why” return the same old answers and can often boil down to finger pointing exercises. The scenarios described in the now famous “The Phoenix Project” and its sequel “The Unicorn Project” are painfully familiar, so why not employ the thinking and practices used to deliver their rewarding outcomes.
During this masterclass we will not only discuss what Kanban is, how it compares to other management tools, and how it is practiced; we will also help you understand who you are, where you are within your organisations network of services, and what you can do there to improve your service performance and your organisations fitness for purpose.
Target Audience
This event is aimed at the Beginner/Intermediate level. This event is designed for anyone, from individual contributor to senior leader, wishing to understand how Kanban is used to catalyse and propel team, service and organisational improvement activity and as an alternative path to agility without the cost, risk and disappointment of the traditional “big bang” transformation programme. Facilitated by Matt Turner, accomplished ITSM Lean & Agile coach, consultant and accredited Kanban University Trainer.
What will it involve?
In this highly interactive event your morning will be introduced to the theory behind Kanban and the afternoon will be spent practicing what you have learned in an emersive simulation game. You will see multiple real life, case-studies and draw on your own experiences to understand the application and resulting benefits of The Kanban Method.
Topics for discussion include:
The 3 Change Management Principles
- Start with what you do now
- Gain agreement to pursue improvement through evolutionary change
- Encourage acts of leadership at all levels
The 3 Service Delivery Principles
- Understand and focus on the customer’s needs and expectations
- Manage the work; allow workers to self-organize around it
- Regularly review the network and it’s policies to improve outcomes
The 6 General Practices
- Visualize
- Limit Work in Progress (WIP)
- Manage Flow
- Makes Policies Explicit
- Implement Feedback Loops
- Improve Collaboratively, Evolve Experimentally (using models & the scientific method)
What are the key benefits of attending
The Kanban Method offers evidence based, pragmatic, actionable guidance that can be taken away and implemented the next working day. The evolutionary manner in which Kanban is adopted will reduce the resistance to change that is a natural occurrence in all transformational activity.
Delivery Platform
This online Masterclass will be delivered using Zoom and Miro platforms – you can test your compatibility with Zoom here.
PeopleCert ITIL CPD Points
itSMF UK members will automatically earn 7 ‘Professional Education’ ITIL CPD points for attending this event – more details available here.
How much does it cost?
Places are available to itSMF UK members for £295.00 + VAT.
Not yet a member? You’ll be shown a price of £460 + VAT which includes an ‘Individual’ level annual membership. To find out about other membership levels, benefits and costs please click here.
Please contact the office on +44 (0) 118 918 6500 to discuss a dedicated delivery of this event for your organisation.
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