Community of Practice – Design and Transition Meeting

In this CoP Design and Transition meeting we will be discussing Modern Service Design and Transition Management.  Previous Transition SIG Chair and current community member Jon Morley will be looking into how Service Design and Transition looks within a more Modern Service Management landscape. 

Community of Practice – Design and Transition Kick off

Following the official Communities of Practice launch on 25 January Cristan Massey, Group chair, will facilitate a virtual introduction for the current community members with a view to plan future events and ways of working for the CoP.

SIG Focus Day – What does ITIL 4 mean for Service Transition?

The aim of our focus day is to pull together enough content to write a white paper “ITIL 4: What does it Mean for Service Transition?”. During the day we will explore how the latest evolution of ITSM best practice reshapes the role of Service Transition.