Online Masterclass – Knowledge Management (KCS)

Join us for an introduction to Knowledge-Centred Service (KCS®) – an emerging best practice for knowledge management that integrates the creation and maintenance of knowledge into the problem solving process.

Online Masterclass – Knowledge Management (KCS)

Join us for an introduction to Knowledge-Centred Service (KCS®) – an emerging best practice for knowledge management that integrates the creation and maintenance of knowledge into the problem solving process.

Online Masterclass – Knowledge Management (KCS)

Join us for an introduction to Knowledge-Centred Service (KCS®) – an emerging best practice for knowledge management that integrates the creation and maintenance of knowledge into the problem solving process.

Online Masterclass – Knowledge Management (KCS)

Join us for an introduction to Knowledge-Centred Service (KCS®) – an emerging best practice for knowledge management that integrates the creation and maintenance of knowledge into the problem solving process.

Online Masterclass – Knowledge Management (KCS)

Join us for an introduction to Knowledge-Centred Service (KCS®) – an emerging best practice for knowledge management that integrates the creation and maintenance of knowledge into the problem solving process.

Masterclass – Customer Care Skills for the Service Desk

Providing great customer service in a technical environment demands a unique blend of skills – it’s not enough simply to possess the technical know-how. This masterclass aims to create the genuine willingness and desire to do the best for each customer, however challenging the situation!

tomato language barrier

Communication – Helping IT Close the Gap with the Business

Until now, my background consisted of marketing mainly for business to customer (B2C) organisations. I’ve worked at a zoo, for a renowned spa chain, and a retirement village, all very eclectic and interesting companies, all with their own languages and acronyms and terms, but language you could identify with straight away, even if you didn’t …

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Looking to the future service desk

The Future of the Service Desk Analyst Role

The role of the service desk analyst has evolved overtime; it has grown from a non-technical role some 30 years ago to a role where, according to SDI research, the second most important skill is currently technical or industry related knowledge. With new automated, Artificial Intelligence (AI) and Machine Learning assisted technologies, like chatbots and …

The Future of the Service Desk Analyst Role Read More »

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