Webinar – Setting a strategic direction & capability for your Service Desk
November 6, 1:00 pm - 2:00 pm
This webinar will look at how service desks can build a sustainable strategic capability and focus. It will cover aligning a service desk strategy to the organisation, stakeholder and team engagement and how the service desk needs to create a positive identity.
Facilitated by John Noctor, an independent consultant who is industry recognised for his IT service management (ITSM) knowledge and experience, the event will provide practical guidance on how to evolve the service desk into a true strategic asset recognised by IT and the business.
How much does it cost?
This event is FREE for all itSMF UK members.
If you are not yet an itSMF UK member, you’ll be shown the individual member annual fee once you click on register now – or you can find out more about membership by clicking here.
Please register using the link below and access details will be sent to you 48 hours before the webinar start date. A recording of the webinar will be available here 24 hours after the live event.