Online Masterclass – Knowledge Management (KCS)
Join us for an introduction to Knowledge-Centred Service (KCS®) – an emerging best practice for knowledge management that integrates the creation and maintenance of knowledge into the problem solving process.
Online Masterclass – Knowledge Management (KCS)
Join us for an introduction to Knowledge-Centred Service (KCS®) – an emerging best practice for knowledge management that integrates the creation and maintenance of knowledge into the problem solving process.
Webinar – The Perfect Match: Your Service Desk and ITIL practices
Bringing the two worlds of Service Desk and ITIL together, this webinar will reflect on BT Enterprise’s journey over the last 2 years in getting these practices under one umbrella with great success.
Online Masterclass – Knowledge Management (KCS)
Join us for an introduction to Knowledge-Centred Service (KCS®) – an emerging best practice for knowledge management that integrates the creation and maintenance of knowledge into the problem solving process.
Online Masterclass – Knowledge Management (KCS)
Join us for an introduction to Knowledge-Centred Service (KCS®) – an emerging best practice for knowledge management that integrates the creation and maintenance of knowledge into the problem solving process.
Online Masterclass – Knowledge Management (KCS)
Join us for an introduction to Knowledge-Centred Service (KCS®) – an emerging best practice for knowledge management that integrates the creation and maintenance of knowledge into the problem solving process.
Online Masterclass – Knowledge Management (KCS)
Join us for an introduction to Knowledge-Centred Service (KCS®) – an emerging best practice for knowledge management that integrates the creation and maintenance of knowledge into the problem solving process.
Online Masterclass – Knowledge Management (KCS)
Join us for an introduction to Knowledge-Centred Service (KCS®) – an emerging best practice for knowledge management that integrates the creation and maintenance of knowledge into the problem solving process.
Online Masterclass – Knowledge Management (KCS)
Join us for an introduction to Knowledge-Centred Service (KCS®) – an emerging best practice for knowledge management that integrates the creation and maintenance of knowledge into the problem solving process.
Webinar – Setting a strategic direction & capability for your Service Desk
This webinar will look at how service desks can build a sustainable strategic capability and focus. It will cover aligning a service desk strategy to the organisation, stakeholder and team engagement and how the service desk needs to create a positive identity.
Online Masterclass – Knowledge Management (KCS)
Join us for an introduction to Knowledge-Centred Service (KCS®) – an emerging best practice for knowledge management that integrates the creation and maintenance of knowledge into the problem solving process.
Communication – Helping IT Close the Gap with the Business
Until now, my background consisted of marketing mainly for business to customer (B2C) organisations. I’ve worked at a zoo, for a renowned spa chain, and a retirement village, all very […]
