Service Design & Transition CoP – Designing with Clarity: Service Blueprinting in Action
This session will highlight how service blueprinting supports the creation of robust Service Design Packages, helping to ensure that services are not only designed for users but are also operationally sound and supportable.
Service Design & Transition CoP – From manual to meaningful: Embedding automation in Service Design and Transition
Whether you’re just starting to explore automation or looking to expand its impact, this session will offer perspectives to help you think more strategically about its role and your service ecosystem.
Service Design & Transition CoP – Making the value of Service Design and Transition visible: Reporting on process, progress and outcomes
Join us for an insightful Lunch and Learn session from DEFRA where we focus on how to effectively report and communicate the activities, outcomes and value of Service Design and Transition.
Service Design and Transition CoP – Service Design Governance: Who, What, Where, When (and Why!)
Join us for an insightful Lunch and Learn session exploring how to implement effective governance in Service Design and Transition without slowing down delivery. As organisations adopt more agile and iterative ways of working, the challenge becomes finding the right balance between design and assurance, speed and flexibility.
Service Design and Transition CoP – The Benefits of Early Engagement for Service Design
Join this session to hear how you can apply the lessons and practical steps learnt at DWP to help strengthen your Service Design offering.
Service Design & Transition CoP – The Art of the Possible: Service Design in ServiceNow
Learn how Service Design as a practice was established, with a dedicated process owner, as part of the wider Service Management Team at the University of Birmingham.
Online Event – Service Design Community Launch
Join us as we launch our new Service Design Community where we will highlight the exciting events lined up for 2025 featuring inspiring speakers and share how you can be part of this dynamic community!
Webinar – IT Service Design: Journey towards efficient IT Services
In this session, you will learn how to create a Journey Map, and the key datasets that need to be captured that help you see what is happening today v’s where you need to be tomorrow and help you on the path toward meeting your desired goals and strategy.
Online Event – Service Management & Organisational Culture: Lunch & Learn
This session brings you real world tales from a decade and more in the Service Management kitchen. What’s it like at the end of a meal, does each person put their plate in the dishwasher how they see fit? Does the next person move everything so they can fit pots and pans in?
Online Event – Major Incident Management: Lunch & Learn
In this session we will discuss with a panel of experts who have all had hands on experience of managing major incidents. We will look at techniques for limiting the impact of incidents when they occur.
Online Event – Service Design: Lunch & Learn
This event will provide you with a framework and the information you need to capture when writing your Service Design.
