Webinar – Getting started with the Service Catalogue

This webinar is for organisations who want to progress with Service Catalogue or an approach that gives them strategic visibility and control over their service portfolio. Many organisations struggle to achieve consensus around what is needed from Service Catalogue and the process of moving forward and getting started can be frustrating and repeatedly stalled.

Masterclass – Service Catalogue

This masterclass will explore how to improve an existing service catalogue, or get started with a new one. We will discuss what a service catalogue is, why you need one, what the benefits are, and ensure that you take away the knowledge you need to achieve success in your organisation.

Automation and Self-Resolution – Are We Up to the Challenge?

With our growing dependency on IT, we need to start delivering services in the way that our customers really want them. I was recently shopping in a store, something that I don’t enjoy doing. Whilst waiting in the long line the announcement echoed over the store intercom that sales were temporarily suspended due to a …

Automation and Self-Resolution – Are We Up to the Challenge? Read More »

9 Top Tips to Create an Awesome Service Catalogue

Some people will tell you that your Service Catalogue is the most important step in the journey of your ITSM organisation. That’s a lot of pressure. There’s no denying it’s hugely beneficial to the business (that includes IT!) as it can improve communication between service providers and consumers, increase demand awareness and service visibility. The …

9 Top Tips to Create an Awesome Service Catalogue Read More »

Scroll to Top