Online Masterclass – Problem Management
Everything is Problem Management – or should be! Problem Managers have frequently been the poor relations in ITSM, given an impossible task and few resources to work with. This masterclass will show you how to add value in the most difficult of circumstances!
Online Masterclass – Problem Management
Everything is Problem Management – or should be! Problem Managers have frequently been the poor relations in ITSM, given an impossible task and few resources to work with. This masterclass will show you how to add value in the most difficult of circumstances!
Online Masterclass – Problem Management
Everything is Problem Management – or should be! Problem Managers have frequently been the poor relations in ITSM, given an impossible task and few resources to work with. This masterclass will show you how to add value in the most difficult of circumstances!
Masterclass – Problem Management
Everything is Problem Management – or should be! Problem Managers have frequently been the poor relations in ITSM, given an impossible task and few resources to work with. This masterclass will show you how to add value in the most difficult of circumstances!
Masterclass – Problem Management
Everything is Problem Management – or should be! Problem Managers have frequently been the poor relations in ITSM, given an impossible task with few resources to work. This masterclass will show you how to add value in the most difficult of circumstances!
SIG Focus Day – ITIL 4 & Problem Management
The aim of our focus day is to pull together enough content to write a white paper “Problem Management and ITIL 4 – the transition”. During the day we will precis the key areas of ITIL 4 and consider how problem management might both add value to and derive value from the latest guidance.
Complex Systems Break – The Changing Approach to Incident Management
The technology world is changing rapidly. If you stop and think about it for a moment, the level of technology we now hold in our hands through smartphones is incredible. […]
Masterclass – Problem Management
Everything is Problem Management – or should be! Problem Managers have frequently been the poor relations in ITSM, given an impossible task with few resources to work. This masterclass will show you how to add value in the most difficult of circumstances!
10 Tips for Problem Management Success
Problem management is often seen as the ITSM/ITIL ‘game-changer’ process that never gets done – or at least done properly. It’s rare to see it working well and this can […]
The Indian Rope Trick
How would you explain service management to a quantum physicist? Recently I thought I was going to have to do this, and mused on whether this would be easier or […]
Focusing on the Right Problem
In the 2007 Spanish film ‘Fermat’s Room’, some top mathematicians, working under the pseudonyms of famous mathematicians from ages past, find themselves stuck in a room. They are posed a […]
