10 Tips for Problem Management Success
Problem management is often seen as the ITSM/ITIL ‘game-changer’ process that never gets done – or at least done properly. It’s rare to see it working well and this can […]
The Indian Rope Trick
How would you explain service management to a quantum physicist? Recently I thought I was going to have to do this, and mused on whether this would be easier or […]
Focusing on the Right Problem
In the 2007 Spanish film ‘Fermat’s Room’, some top mathematicians, working under the pseudonyms of famous mathematicians from ages past, find themselves stuck in a room. They are posed a […]