Community of Practice – Management of Service Meeting
An informal 30 minute catch up between the Community Chair and members which will allow for open discussions reviewing 2022.
Community of Practice – Management of Service Meeting
An informal 30 minute catch up between the Community Chair and members which will allow for open questions and answers, and a chance to provide feedback on future CoP plans including which topics we will cover and early drafts of our ITSM22 Conference session.
Community of Practice – Management of Service Meeting
In this meeting we will review Service and Management Reporting.
Community of Practice – Management of Service Meeting
Asset Management and the CMDB in a cloud environment.
Community of Practice – Management of Service Meeting
We will be looking at Benefits Management and if it is still required?
Community of Practice – Management of Service Meeting
We will be looking at Performance Management and the use of XLAs, SLAs and KPIs
Community of Practice – Management of Service Meeting
This will be a planning session and will give all CoP members the opportunity to shape and improve the meetings this year.
Community of Practice – Management of Service Meeting
This meeting will look at Measuring Quality of Service. The session will start with Richard drawing on his experience of defining and measuring Quality of Service and then opening up to the floor for Q&A contributions.
Community of Practice – Management of Service Meeting
This meeting will focus on how organisations do Service Management which will take the form of a Q&A session with a panel of invited SMEs.
Community of Practice – Management of Service Meeting
The theme for our next meeting will be ‘How to operate Problem Management successfully’ and will include a guest speaker followed by an interactive Q&A session.
Community of Practice – Management of Service Meeting
This meeting will focus on how organisations do Service Management which will take the form of a Q&A session with a panel of invited SMEs.
Community of Practice – Management of Service Meeting
We will be taking the opportunity to review the activities and lessons learned over the last 3 months so that the focus and format best aligns with the community requirements.
