ITIL 4 – The Differences, Content, and Value
It’s been more than ten years since the last major re-write of ITIL, and in that time our world and the worlds of IT service management (ITSM) have changed massively. […]
Complex Systems Break – The Changing Approach to Incident Management
The technology world is changing rapidly. If you stop and think about it for a moment, the level of technology we now hold in our hands through smartphones is incredible. […]
No Service Management No Cyber Security
Cyber security is no different from any other management activity, the theory is straight forward and well known, and execution is very difficult. Research carried out by a joint NATO […]
My AI is Better than Yours
It seems like Artificial Intelligence (AI) is suddenly everywhere, from phones to cars to kitchen appliances. If it performs calculations – it’s AI. We’ve already been through three “AI winters” […]
The Future of the Service Desk Analyst Role
The role of the service desk analyst has evolved overtime; it has grown from a non-technical role some 30 years ago to a role where, according to SDI research, the […]
Service Level Review Meetings for Millennials
This article was contributed by Claudio Pastori and Rosario Percannella from European Central Bank. Communication is a key element for the implementation of any service level management (SLM) strategy. Meeting […]
Digital Disruption in IT Service Management
When was the last time you used a typewriter? That’s a funny question isn’t it? Well would you believe that this simple question has real relevance when it comes to […]
Is IT Dead?
Over the last 15 years I’ve worked with a lot of businesses – from big brands to small names – and the same service management and business challenges are present […]
How DevOps and ITSM Finally Got Together
We need more industry convergence – without it we continue to struggle in our silos… There are a number of discussions and articles on the need for more convergence and […]
Cynefin Adoption – a Great Case of ITSM-Event Learning
What you get out of a conference/event presentation is an interesting question. Some of the knowledge or awareness you gain might not have any immediate or readily quantifiable use. However, […]
DevOps Simulation Day
This is an amazing opportunity to participate in a DevOps simulation – hosted by G2G3. You will learn how to better support behavioural change and align people with the goals of DevOps and modern service management, and discover ways to better solve your business challenges. Find out more here.
An ITSM Challenge – Will You Accept It?
I am an American now living in the UK. I have led a life of COBIT but in the UK you need to adopt and adapt so ITIL became my […]
