Looking Forward and Working Together – ITSM in 2018
Two weeks ago, we held our annual itSMF UK conference (ITSM17) and it was a cracker. Delegates gave us fantastic feedback, sponsors and exhibitors loved the buzz, and even those […]
There’s a Shift Needed in ITSM
This is the most exciting time EVER to be in IT….but are we up to IT!?’ was the theme of my session at the annual itSMF UK conference – ITSM17 […]
Why Key Risk Indicators Trump KPIs for Problem Management?
When conversations turn to measurements, key process indicators (KPIs) always get raised as a mandatory requirement for anyone running a process. KPIs really are a “must have” if you want […]
Has The Core Concern of ITSM Changed in 20 Years?
Do I need to tell you again? That was a favourite phrase of my mother’s and a sure clue I had forgotten to do something, usually something she’d already told […]
What an MBA Can Teach You About Improving ITSM Practice
Studying for an MBA is particularly hard if you try to do it alongside a full-time job. Mine took six years to complete (I took a two year break in […]
Digital (Service) Transformation – What Does This Mean? For ITSM? For itSMF UK?
What and why ‘Digital Transformation’? We all love a hype don’t we? — and Digital Transformation is our current amore… What does this mean, beyond the obvious? Haven’t we in […]
LANDESK and HEAT Merger: What Does it Mean?
ITSM vendors LANDESK and HEAT Software recently announced their intention to merge. More specifically, LANDESK have joined forces with investment company Clearlake, who have owned HEAT since their acquisition of […]
The Service Catalogue: A Waste of Time?
Service Catalogue is a single term that is interpreted and used in a number of different ways. It is a key area of ITSM that has grown in importance and […]
Is it Time for ITSM to be Counted as a Professional Discipline? Part 1
ITSM is still seen by many as purely ITIL-focused or relevant only to internal IT operations. It is time for ITSM to stand up and be counted as a professional […]
How Does IT4IT Fit Within the World of ITSM?
I first heard IT4IT mentioned at the ITSMF UK conference last November. It piqued my interest but I admit to being unsure as to how this fit within the world […]
What Does Studying Music Have To Do With Shift Left and ITSM?
When I was younger I learned to play the piano and the drums. I was often bored and irritated by the need to learn scales for the piano and ‘rudiments’ […]
Profile, Engagement and Effectiveness at itSMF UK
I’m delighted to be taking on the role of CEO for ITSMF UK for the next six months. Since this was announced I’ve received tremendous support from across the industry, […]
