I’m delighted to be taking on the role of CEO for ITSMF UK for the next six months. Since this was announced I’ve received tremendous support from across the industry, with hundreds of positive messages. Thanks for all of these – I appreciate the sentiments and expectations and so there’s a job to be done…
I will try to share messages and information about plans and activities as much and as transparently as possible – the initial short-term focus is on the conference, which I am really looking forward to and where I hope to see as many of you as possible. Whether you opt to attend both days or you choose a one-day conference or exhibition pass, please do try to join us for what is always a sociable and rewarding event.
As an organisation there have been a number of changes recently – we are now a relatively new Board and can forge a new and positive direction. It’s also great to have some C-Level representatives joining the Board from member (service delivery) organisations – their input will be invaluable.
My focus will be on three areas – (1) managing and supporting the ITSMF UK office and team to be as successful as possible, (2) looking at new ways to deliver value, including new products from ITSMF, plus (3) reaching out to as many potential partners and industry organisations as possible to widen the ITSM debate and achieve more as a unified industry.
Work has already commenced to follow up the recent Leadership Council initiative, with some research commissioned to look at how to develop our skills framework. We will also start to look in the next week or so, again with the support of the Council, at new ways to promote and market the industry and the ITSM value proposition. I will also be talking also to a number of other membership organisations about how they manage and maintain their services.
So initially I’ll be making myself available for conversations on collaboration and synergy – please contact me directly if you would like to engage. I’ll obviously be available at the conference and I hope to see you there.
My goal is to raise the profile, engagement levels and effectiveness of ITSMF UK – I look forward to your continued support in getting there.
Best regards
Barclay Rae
Barclay Rae
Barclay Rae has extensive experience as a consultant, analyst and subject matter expert in IT Service Management. He is the Lead Editor of ITIL 4 Create Deliver Support (CDS) Managing Professional guide, a member of the ITIL 4 Architect team and a co-author of ITIL Practitioner.
He also has considerable business and management experience in the industry, both as a consultancy vendor and also working with industry bodies and vendors such as SDI, AXELOS, APMG, and Axios. He brings industry and subject knowledge to ITSMF UK's strategic direction, as well as practical experience and commercial skills in running a small business organisation.
