Announcing the itSMF UK Challenge Cup – enter your team today!
The itSMF UK Challenge Cup is open to all member organisations and is FREE to enter.
A night on the Data Crisis Hotline
Mark Herring offers a light-hearted view of legacy data migration.
Happy, shiny people – service management and healthcare
“Success is all about collaboration.” DHCW’s Liz Wride shares her impressions of itSMF UK’s recent Sector Spotlight for service management professionals working in healthcare.
ITSM23 Opening Keynote & Awards Special Guest
With the release of the ITSM23 conference agenda just a couple of weeks away, we are delighted to announce our Opening Keynote & Awards Special Guest.
Measuring customer experience
itSMF UK recently held a Member Meet-up at Burges Salmon in Bristol, bringing together organisations and individuals from across a number of different sectors who all had one thing in common: the desire to provide excellent customer experience. Chris Kingsbury shares some of the outputs and feedback from the amazing discussions generated, led by expert speakers Chris de Souza from CGI and Neil Keating from Bright Horse.
Using ISO/IEC 20000 without certification
Not all organisations want to gain a certificate of conformity. For some, it is enough to put in place a good management system to support effective and sustainable service management practices to ensure delivery of reliable high-quality services.
PSMA23: celebrating service excellence
Do you work with service management teams or practitioners who go beyond the call of duty in delivering first-class service? Is it time to recognise those achievements by sharing their stories with other members of our community? If so, look no further than the Professional Service Management Awards, which open on 17th April.
Constant change or changing constantly?
Change may be constant, but how you manage and embrace change can make all the difference, argues Chris Evans
Leadership: the forgotten process
Mohammed El-Arabi explains why leadership is just as a important for successful digital transformation as the underlying ITSM processes.
ITSM23 main sponsors announced
itSMF UK are delighted to announce that our 6 main sponsors for ITSM23 have now been confirmed. We welcome back 4me and KTSL, who also sponsored ITSM22, and are very pleased to welcome four new partners: Micro Focus, HaloITSM, Clearvision and Moveworks.
ITSM23: Call for Speakers now open
The Call for Speakers is now open for ITSM23 – our annual Conference and Awards – which this year returns to the Madejski Stadium in Reading on 13th-14th November. We’d love to hear from anyone with a good story to tell – practical educational sessions and real-life experience delivered by service management practitioners.
What is a service?
Has ITIL made the definition of a service too complicated? And does that make it more difficult for service managers around the world to articulate clearly what it is they do?
