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Tag: ITIL 4

Avoiding Scattered Spider’s cyber web

One successful Gen AI attack on your service desk could destroy your business. Frank Abagnale tells how they did it in Las Vegas and how you can avoid being the next victim.

Unlock Digital Transformation success with evolved ITSM

Digital transformation has become a critical element in the survival and growth of organisations. It’s no longer just a trendy buzzword but an essential step that companies need to take to meet the evolving needs of the market and customers. We consider the key steps to delivering a successful digital transformation.

The Big 5 in ITSM: addressing the mental health crisis

In the fast-paced world of service management and technology (digital services), innovation is constant, and the pressure to perform is relentless as a formidable group known as the Big 5 threatens the well-being of professionals at all levels: Anxiety, Stress, Depression, Burnout, and their cultural leader, Stigma.

The Golden Guidelines of ITSM practice ownership

One area of ITSM that has been ignored are guidelines in practice ownership. We have seen many practices and processes managed but not owned. Here are Barry Corless’s Golden Guidelines for practice ownership supported by evidence I’ve gathered in the last 30 years.

Event – ITIL Case Study Day

FREE for itSMF UK members, join us for a line-up of ITSM practitioners presenting ITIL case studies and deep-dive practice views. Settle into your seat at the British Motor Museum, network with other attendees, and join us on a journey of service management improvement with speakers from Bupa, The Salvation Army, Vodafone and PeopleCert.

17 September, 09:30 – 16:30

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