Diary of a conference delegate aged 57 and a quarter
“I’m stood in front of the bathroom mirror practising tying a bow tie on a Sunday morning in early November. It can mean only one thing. It’s time for my 20th annual trip to itSMF UK’s conference and awards…” Barry Corless offers a personal insight into ITSM23.
ITSM23: all sold out and raring to go!
Thank you to all the delegates, speakers and sponsors who are supporting this year’s annual itSMF UK Conference and Awards. We’re sold out and looking forward to two days of excellent content and networking at Madejski Stadium in Reading.
itSMF UK Challenge Cup – The winner is…
We’d like to thank all 28 teams for taking the time to participate in our inaugural itSMF UK Challenge Cup competition!
The importance of effective metrics
Have you ever asked yourself, “Why do we measure things?” It’s a question that often goes unasked, yet it lies at the heart of our desire to understand the world around us. In a recent itSMF UK member meet-up, we explored the various reasons why we measure and the importance of doing so effectively.
PSMA23 FINALISTS ANNOUNCED
Find out more about this year’s award finalists.
New team member at itSMF UK
We’re very pleased to announce a new addition to our operations team at itSMF UK, Gail Knight.
Protecting our universities: cyber attacks and major incidents in the spotlight
The main topics of discussion at itSMF UK’s recent sector spotlight on the higher education sector were cybersecurity and major incidents: the showstoppers for which we all rigorously plan but hope to avoid. Mark Temple considers what we can learn from the experiences of the presenters.
New faces on the itSMF UK Board
itSMF UK are delighted to welcome Cristan Massey, Keith Reeves, and Vawns Murphy to the Board of itSMF UK following last month’s member election.
Fighting for the ribbons: tales of assessment and accreditation
There is a quote attributed to Napoleon Bonaparte that goes something like “A soldier will fight long and hard for a bit of coloured ribbon.” Medals to you and me! Our itSMF UK face-to-face session in Manchester in June set out to prove just how true that statement is. For soldiers, read employees of our speakers’ organisations and the coloured ribbons in this case were CMMI, SDI, ITIL, ISO 27001 and Cyber Essentials assessments and accreditations.
‘Link the logo’ competition – we have a winner!
Our ‘Link the logo’ competition has now closed. We’ve picked one lucky entrant out of the hat, and we’re delighted to announce that the winner of a full free place at the ITSM23 conference and awards dinner is Lee Young of Leeds Building Society. Congratulations Lee and thanks to everyone who took part!
Healthcare and ITSM: hey, they are so related!
Daniel Breston reflects on the synergies between ITSM good practice and his recent experiences of critical healthcare.
Who wants to be a chaos monkey?
Cristan Massey considers how we can use chaos engineering to test our service processes.
