This special one-day seminar offers a chance to hear about the new ITIL 4 Foundation content and future directions from members of the lead authoring team, including Barclay Rae, Stuart Rance and Akshay Anand, plus other industry analysts.
ITSM19, our two-day annual Conference and Exhibition, is back in London on 18-19 November this year, and we’re asking all budding speakers to step forward now. This year the theme is Service Management in an Agile World, and we need practical, experience-based presentations on topics such as digital transformation, new frameworks for old, cloud-based service …
View or download our new membership brochure and find out about the exciting range of complimentary and discounted benefits your can enjoy as a member of itSMF UK! itSMF UK membership includes access to our vast range of ITSM-related content and guidance, PSMF competency framework, annual awards and a great line-up of events including our …
Join us for a special event to find out more about ITIL4 – and hear from the lead authors of this latest evolution of the guidance. ITIL 4 is the first significant update to the leading ITSM guidance since 2011. Drawing on extensive input from industry experts based around the globe, including 150 content writers, …
Wait no longer – order your copy of ITIL Foundation – ITIL 4 Edition, the first ITIL 4 publication and the latest evolution of the most widely-adopted guidance for ITSM. ITIL is a widely adopted body of knowledge and best practices for successful IT Service Management that links with training and certification. ITIL 4 has …
It’s been more than ten years since the last major re-write of ITIL, and in that time our world and the worlds of IT service management (ITSM) have changed massively. Thus, the ITIL 4 update is eagerly awaited and anticipated and definitely due. Personally, I’m honoured to be an active member of ITIL 4’s Lead …