PSMA25 finalists announced
Find out more about this year’s award finalists.
A day in the life of a service architect
Ever wondered what a typical day looks like for someone juggling the hats of a Service Architect?  It’s a dynamic blend of strategy, collaboration, and relentless attention to detail, says Rachael Elliot.
Is it time to ditch our Ronseal® job titles?
Ian MacDonald proposes a value-related rebrand for our ITIL-based roles.
Digital products and services: better together
How we combine digital products and services is now the source of some debate within the industry, says Roman Zhuravlev.
Announcing the 2025 itSMF UK Challenge Cup – enter your team today!
The itSMF UK Challenge Cup is back for 2025 – open to all member organisations and FREE to enter!
Should we include UX/UI in IT service design?
As organisations embrace digital transformation, the once-clear boundaries between service design and UX are starting to blur, says Chevonne Hobbs. This convergence offers an opportunity for designers to rethink how we define, design, and deliver services, not just from a technical standpoint, but a human-centred one.
AI in recruitment: finding the right words
Simon Rolley of DWP moves out of his comfort zone to present at AI in ITSM at Bletchley Park.
Continual improvement
Chevonne Hobbs of Illuminet Solutions offers a practical guide to implementing or improving a Continual Improvement Practice. Her whitepaper focuses on the need to implement a CI Practice, and the potential challenges faced. It then suggests a practical approach to CI practice development using ITIL 4 and elements of LEAN Six Sigma and COBIT 2019.
The problem with problem is people
Problem management is the only ITIL discipline that prevents incidents from occurring or recurring. Given its potential impact, you would expect it to be viewed as a strategic organisational capability. Yet many organisations undervalue and overlook its importance, argues Ian MacDonald.
Who is your favourite Gladiator?
Val Wilson reflects on some key shifts that have occurred in leadership styles, and how these changes are creating new opportunities for female leaders.
ISO/IEC 20000 survey: an annual update
A big thank you to all itSMF UK members who took part in the ISO/IEC 20000 Survey 2024, giving us a great snapshot of what’s happening in the service management standards community across the world. Lynda Cooper summarises the results.
The correct way to stack the dishwasher
Richard Horton has spent a decade and more in the service management kitchen. Here are some musings on what the dishwasher might have to say about ITSM. When the rinse cycle finishes will everything be clean? And will everyone still be on speaking terms when it comes to the next load?