ITIL 4 Archives - Page 2 of 13

ITIL 5, AI, and the return of grown-up service management

Barry Corless considers why accountability, governance, and judgement matter more than ever in an AI-driven world

ITSM25 – spies, shadow AI, vibe coding and wizards

Simon Rolley offers his key takeaways from ITSM25, itSMF UK’s Annual Conference

Five reasons why ITSM26 should be your next conference

Claire Burn reflects on two days very well spent at our flagship event.

Why I chose a career in service management – and why you should too!

Rhys Elis Jones offers some encouragement and advice for those considering a career in IT service management.

V3 or not V3 – that is the question

ITIL V3 may have officially retired in 2022, but it’s far from gone. Articles, forum posts, and countless practitioner discussions show that many organisations are still holding on, choosing familiar V3-based ways of working over ITIL 4. Ian MacDonald wonders why.

Bridging the gap

Chantal Grevatte-Ball takes us on a personal journey into the value of liaison roles in IT service management

Implementing a Service Design & Transition practice

The strategy team of the itSMF UK Service Design Community of Practice recently created a new resource and guide for those seeking to implement Service Design & Transition or take it to the next level.

Gotchas, giggles and acronyms in ITAM and leadership

itSMF UK recently held a member meet-up in association with the BCS IT Asset and Service Management group, the session entitled IT Asset Management (ITAM) and Leadership. Here Barry Corless offers his reflections on the content as both delegate and speaker, and Richard Horton, as event organiser, considers the next steps for ITAM meetings online and in-person.