ITIL 4

New insight and experience on the itSMF UK Board

itSMF UK are delighted to welcome Tristan Thorpe to the Board of itSMF UK following last month’s member election, while industry luminary Barclay Rae steps down after 5 years as a director. Tristan is Lead IT Service Manager at BPDTS, which provides specialist digital technology services to the Department for Work and Pensions. He has …

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Webinar – Getting started with ITIL 4 Create, Deliver and Support

Create Deliver and Support (CDS) is one of the 4 books in the ITIL4 Managing Professional programme. This webinar offers a practical view of how the book contributes to the broader ITIL 4 guidance, and how to apply its content to service delivery challenges and issues within the workplace.

Create, Deliver and Support – a view from the ‘engine room’ of ITIL 4

Create Deliver Support (CDS) – is one of the 4 Managing Professional guides for ITIL 4 from AXELOS, offering some truly original thinking around the core ITSM practices and the value they contribute to the business. CDS offers a holistic view of all service delivery activity, from idea to reality, from demand to value, and …

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Webinar – Getting started with ITIL 4 High Velocity IT

High Velocity IT is about using digital technology to do business significantly differently, or do significantly different business. During this webinar Mark Smalley introduces ITIL 4 High Velocity IT and explores some plausible first steps.

SIG Focus Day – What does ITIL 4 mean for Service Transition?

The aim of our focus day is to pull together enough content to write a white paper “ITIL 4: What does it Mean for Service Transition?”. During the day we will explore how the latest evolution of ITSM best practice reshapes the role of Service Transition.

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