Online Masterclass – Digital Operating Model
We will discuss how to create a modern digital operating model. An interactive class providing the ingredients and recipe to define, create and transform your target operating model, ready to manage this new digital reality of delivering: better value, sooner, safer, happier and cheaper.
Webinar – Emerging Digital Trust Beyond Cybersecurity and Privacy
This webinar will break down the definition, value, and foundations of digital trust to help better understand how it is a key outcome of good cybersecurity and privacy.
Online Masterclass – Digital Operating Model
We will discuss how to create a modern digital operating model. An interactive class providing the ingredients and recipe to define, create and transform your target operating model, ready to manage this new digital reality of delivering: better value, sooner, safer, happier and cheaper.
Webinar – IT4IT 3.0: Designed for Managing Digital
This webinar provides an overview of version 3.0 launched this October which can be used to streamline and automate IT value streams and mature your digital operating model.
Online Masterclass – Digital Operating Model
We will discuss how to create a modern digital operating model. An interactive class providing the ingredients and recipe to define, create and transform your target operating model, ready to manage this new digital reality of delivering: better value, sooner, safer, happier and cheaper.
SM Forum – Self-service, automation and CX – taking the next steps in ESM
The events of the last year have highlighted the need to rethink the way we provide value to our customers – through automation, self-service, and more agile processes and collaboration across the enterprise. This online Service Management Forum examines the key elements of service transformation that are reshaping the way we support the business, with breakout sessions to discuss the topcis on more detail.
SM Forum – Service Management and the Cloud
In this new online Service Management Forum, industry leaders from Forrester, Microsoft, ServiceNow and the Cloud Credential Council will discuss the obstacles we face in truly embracing the benefits of a more automated and agile future, and then open the floor for attendees to share their own experiences.
Webinar – Getting started with ITIL 4 Digital & IT Strategy
Lead Editor and Author, Erika Flora, will be discussing several of the book’s key topics, including: developing a digital strategy, crafting a compelling vision for digital change, nurturing an innovative culture, and leading teams through volatile and uncertain times.
Webinar – Getting started with Digital Transformation / Evolution
This session focuses on demystifying what digital transformation really is in plain and simple terms, what role Service Management plays, and what practical steps you can start taking as a service management professional to enable successful digital transformation in your organisation today.
Webinar – Getting started with VeriSM
Join Claire Agutter, Chief Architect for VeriSM, for this webinar where she’ll discuss a practical 10 step approach to digital transformation using VeriSM, with examples from organisations around the world.
Masterclass – The Digital Transformation Experience Simulation
The Digital Transformation Experience business simulation exposes the challenges of successful Digital Transformation and how to overcome them. This simulation explores ways to catalyse change in culture and highlights new ways of working that are required to deliver success.
Digital Disruption in IT Service Management
When was the last time you used a typewriter? That’s a funny question isn’t it? Well would you believe that this simple question has real relevance when it comes to […]
