Complex Systems Break – The Changing Approach to Incident Management
The technology world is changing rapidly. If you stop and think about it for a moment, the level of technology we now hold in our hands through smartphones is incredible. […]
Are We Still Relevant to You?
As part of the founding itSMF UK group, I attended the first UK Conference in Stratford 27 years ago as Managing Director of the UK start-up Pink Elephant. Very exciting […]
Masterclass – DevOps Simulation
This event demonstrates the business value and positive impact of a DevOps approach. By helping to clearly communicate the DevOps case for change, it creates shared understanding and commitment towards Development and Operations working together as a high-performing team.
Masterclass – DevOps Simulation
This event demonstrates the business value and positive impact of a DevOps approach. By helping to clearly communicate the DevOps case for change, it creates shared understanding and commitment towards Development and Operations working together as a high-performing team.
How DevOps and ITSM Finally Got Together
We need more industry convergence – without it we continue to struggle in our silos… There are a number of discussions and articles on the need for more convergence and […]
DevOps Simulation Day
This is an amazing opportunity to participate in a DevOps simulation – hosted by G2G3. You will learn how to better support behavioural change and align people with the goals of DevOps and modern service management, and discover ways to better solve your business challenges. Find out more here.
An ITSM Challenge – Will You Accept It?
I am an American now living in the UK. I have led a life of COBIT but in the UK you need to adopt and adapt so ITIL became my […]
Have You Even Realised That You May Already Be “Doing DevOps”?
I was talking with a developer at an event the other day, who was cursing the “cult of DevOps”. Quite rightly pointing out that many of the practices that are […]
Forget ITSM Best Practice, Let’s Talk About People
I’m fortunate enough to attend multiple IT service management (ITSM) and IT industry-related conferences each year – in the capacity of speaker, organiser, exhibitor, and/or delegate. It’s therefore safe to […]
Getting Practical with DevOps
Recently I had the privilege of being asked to develop and subsequently deliver an itSMF UK workshop on “Practical DevOps” explaining: What is DevOps? How does DevOps blends Agile, Lean, […]
A Year is a Long Time in Politics, and in ITSM
It’s been quite a year in the world of politics, hasn’t it? We’re leaving the EU, David Cameron isn’t even an MP any longer, and now we have a General […]
Soft Skills Are The Hard Part
We are now seeing a real renaissance in the ITSM industry. The days of the single approach to service and project management, based purely on ITIL or Prince2 as the […]
