A DevOps Business Simulation
Paul Wilkinson reports on one of the most popular interactive elements of conference. The theme of ITSM16, the itSMF UK conference, was ‘Professionalism in ITSM’. One of the streams, ‘People […]
How to Support the Innovation Mandate with DevOps
DevOps isn’t the answer to every business demand, but it might be the best way to keep up with the accelerating rate of change. Travelling in Norway following a chapter […]
New Challenges and Solutions – New Faces, New Energy and Enthusiasm
I was delighted and proud of our achievement this week in delivering a new and invigorated ITSMF UK conference. The team worked tirelessly – including our contractors and the hotel. […]
Is DevOps Accelerating the Demise of ITIL?
Speaking recently at an event in Europe, I was approached by a developer who explained that ITIL was ‘killing’ innovation in their company. I asked him how they were continuing […]
Are you Part of the ITSM Industry?
Someone that I really respect as a voice of common sense and no-nonsense opinion challenged me recently when I referred to the IT service management ‘industry’. His view was, and […]
